Shepherd’s Bush furniture and property access

Establish the actual packaged or prepared form

Ask the seller for every package’s dimensions and quantity, including accessories and projections. Identify fragile finishes or unusual weight and confirm which transport-ready form will be handed over.

Use the furniture route checklist for the measurements and handling questions. Resolve package-opening or fit questions with the seller and customer before collection, and book any required unpacking separately at the agreed moving stop, subject to eligible provider availability.

Confirm whether the load leaves a store or upper home

The council’s 2023 Uxbridge Road evidence records ground-floor commercial premises with homes above at 244–250. At a relevant address, ask which actual door serves the collection and give its starting floor.

For a store, obtain the release point and who brings packages to it. For a home, describe shared doors, stairs, landings and any permitted lift. Compare the largest actual package with all openings and the remaining carry to the lawful vehicle position.

Check the whole receiving stair and final room

Measure the doorway, stair landing and turn with the largest package or prepared section. Continue into the intended room rather than stopping at the building entrance. Confirm furniture permission for any proposed lift and measure its door and cabin.

Keep routes clear and choose help for the full carry. With customer loading and unloading, arrange sufficient people throughout at both ends. Use the building checklist for conditional admission or appointment requirements.

The package reaches the front door but needs a stair-turn check

Illustrative example: a customer collects a packaged desk in Shepherd’s Bush. Its largest package fits the receiving front door, but the recipient also measures the landing and turn to the upstairs room.

The customer confirms the seller’s release point and reports any unresolved fit before booking. The assembled desk’s size is not substituted for the package that must travel.

Keep a package-to-room route sheet

• Actual package quantities, dimensions and prepared condition.
• Goods or residential door, starting floor and release role.
• All collection openings, turns and complete vehicle carry.
• Receiving stairs, permitted lift where relevant and final room.
• Opening contacts, selected help and unresolved assessment.

Attach it to the order quote record and loading record, with London access guidance.