A seller’s collection slot does not reserve a street bay or permit waiting. Identify the working position and its controller, then connect lawful loading with the goods-release point and receiving access.
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Locate the vehicle position serving the correct door
Give the full premises address, goods or residential entrance and proposed working space, with current signs and markings. Establish whether it is a TfL red route, council position or private loading area.
Record the full carry from the seller’s agreed release point or home. A public shopfront address does not establish a rear loading entrance or the residential route above it.
Have pre-ordered goods ready before red-route bay use
Where the actual position is on a red route, TfL’s loading guidance says the goods must be ready when the vehicle enters the loading bay. It distinguishes loading from waiting or shopping and requires the vehicle to leave once loading is complete.
Check the precise bay’s current hours, activity, duration and any suspension. If the collection cannot work within them, ask the responsible authority about an appropriate arrangement rather than assuming the shop appointment overrides the signs.
Confirm seller release and property admission separately
For a private position, obtain its permission, vehicle approach and usable clearance. Ask the seller who releases the order and brings it to the agreed handover point. For a flat, confirm the residential opening contact and complete shared route.
Arrange receiving keys and lawful unloading independently. Use the building-admission checklist where a manager or lift appointment applies.
The order is ready before the vehicle uses the signed bay
Illustrative example: a Shepherd’s Bush customer’s actual collection position is a permitted red-route loading bay. They confirm the pre-ordered packages are ready at the seller’s release point before vehicle entry.
The customer checks the exact signs and seller handover role, then records the remaining carry. If release is delayed, the bay is not treated as an ordinary waiting place.
Keep a goods-ready loading record
- Exact position, controller, signs and current bay status.
- Permitted activity, period and applicable arrangement.
- Confirmed order readiness, release door and seller role.
- Private permission or residential admission separately.
- Complete carry and independent receiving access.
Connect it with the release-to-room schedule and package route, alongside London access guidance.
Common questions
Can the van wait in a red-route loading bay while the order is prepared?
TfL requires goods to be ready on entry and says the bay is not for waiting. Confirm the actual signed conditions and release arrangement.
Does a seller’s appointment reserve nearby road space?
Check the actual vehicle position and controller separately from the seller’s collection instruction.
Sources and further detail
Practical planning for the actual addresses. Historic built context does not establish present permission; examples are illustrative.
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