These terms and conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’, it means the customer. ‘We’, ‘us’ or ‘our’, means Find My Man and Van (FMMV). These terms and conditions can be varied or amended at any time at the discretion of FMMV and the customer is hereby advised to consult these terms and conditions on the FMMV website on a regular basis, particularly prior to availing of man and van services via FMMV website. Your attention is drawn to clause 4, which sets out liability to you for any loss or damage to goods and property.
"FMMV", "we", "us", "our" means Find My Man and Van.
"Driver" means the independent contractor who accepts and performs the move.
"Booking" means the move arranged through the FMMV platform.
"Reservation Fee" means the fee paid to FMMV at booking to secure driver allocation and remove availability for the selected Move Time.
"Advance Payment" means the full move price paid online to FMMV where that payment option is offered and selected.
"Held Driver Amount" means the part of an Advance Payment intended for the Driver, held pending completion, customer sign-off and any required review.
"Move Time" means the scheduled date and time of the booking.
"Balance" means any remaining payment due directly to the Driver where the Reservation Fee payment option was selected.
"Prohibited Items" means items listed in section 11 of these Terms.
FMMV operates a booking and allocation platform connecting Customers with independent Drivers.
FMMV controls pricing, booking administration and driver allocation.
The Driver performs the physical transport service as an independent contractor.
Drivers are independent contractors and are not employees, agents or partners of FMMV.
The Reservation Fee is paid to FMMV for booking and allocation services.
The Balance is payable directly to the Driver unless otherwise specified at checkout.
Drivers must maintain valid goods-in-transit insurance.
FMMV is not the carrier of goods.
The payment options available for a Booking are displayed before checkout. Depending on availability and rollout status, the Customer may be offered:
Where an Advance Payment is selected, it includes the Reservation Fee and the Held Driver Amount. The Held Driver Amount is not paid to the Driver merely because payment has been received. It remains held pending completion, customer sign-off and any required dispute or administrative review.
If the Customer reports a problem before payment, the Held Driver Amount is paused while the Booking is reviewed. No Driver payout is automatically paid solely because the Customer has not responded.
Once confirmed:
The 48-hour deadline is calculated precisely to the hour of the scheduled Move Time.
After this deadline, the Reservation Fee becomes non-transferable and non-refundable.
Any refund, cancellation or adjustment affecting the remainder of an Advance Payment is handled under the applicable cancellation terms and the Booking review process. The Reservation Fee portion remains subject to the rules above.
Requests must be made by calling 0333 123 0240. Text or email requests are not valid for cancellation or transfer.
If cancelled within 48 hours of the Move Time:
If Driver contact details have been released, the Reservation Fee cannot be transferred.
If the Move Time has passed, the Reservation Fee is non-refundable.
If the Driver is required to wait due to Customer delay, waiting time may be charged at the applicable hourly rate displayed at checkout.
Waiting time may apply where access is not available, keys are not ready, items are not prepared, or the Customer is not present at the agreed Move Time.
You must provide accurate information regarding items, access and requirements.
You must ensure premises are safe, hygienic and free from hazards including infestation, bodily fluids, dangerous substances or unsafe structures.
You are responsible for packing unless otherwise agreed in writing.
If you or any person present is intoxicated, aggressive or poses a safety risk, the Driver may withdraw from the move.
If the environment is unsafe or access is not possible, the move may be treated as cancelled.
If a Booking includes a visit to a recycling centre, household waste site, rubbish tip or waste transfer site, all arrangements are the customer's responsibility.
You must check before the Move Time that the site accepts the type and quantity of waste, that the size and type of vehicle booked (including any commercial-style Transit or Luton van) is permitted, and that any required appointment, permit, vehicle registration, identification, residency or payment requirement has been satisfied.
The Driver is not required to wait while arrangements are made. If the site refuses entry, the booked vehicle is not permitted, or the required arrangements have not been made, the Driver may be unable to attend or complete that part of the Booking.
Once the Booking has been confirmed, the standard cancellation and amendment terms apply. The Reservation Fee is non-refundable where the Booking cannot proceed because the customer has not made the required recycling-centre, household waste site or rubbish-tip arrangements.
The quoted price covers listed items and allocated time.
Additional items, inaccurate item declarations, extended waiting time, long carries, multiple flights of stairs or restricted access may result in additional charges.
External route costs, including parking, tolls, congestion or clean-air charges and ferry fares, are not included in the quoted or booked price.
Where a ferry is required, the Customer is responsible for the van and Driver ferry fares for every crossing required to complete the Move, including the Driver's return crossing. This normally means both ferry legs. The route, ticket arrangements and expected cost must be confirmed before the Booking is finalised unless expressly agreed otherwise in writing.
Additional charges are payable to the Driver unless otherwise specified.
The following items must not be included in the move:
The Driver may refuse to carry Prohibited Items.
The Driver may refuse unsafe, incorrectly declared, hazardous or excessive loads.
If material information regarding items, weight, access or hazards is inaccurate or withheld, the Driver may apply additional charges or refuse the move.
Where a move cannot proceed due to material misrepresentation, the Reservation Fee remains non-refundable.
Any damage must be reported in writing within 24 hours of the Move Time.
Claims relating to goods are handled in accordance with the Driver’s goods-in-transit insurance terms.
Customers must declare any individual item with a value exceeding £250 prior to booking.
Liability for any individual item shall not exceed £250 unless otherwise agreed in writing.
No liability is accepted for:
Nothing excludes liability for death, personal injury, fraud or any liability that cannot legally be excluded.
FMMV’s total liability is limited to the Reservation Fee paid.
FMMV is not liable for indirect or consequential loss including loss of profit or business interruption.
Nothing in these Terms excludes or limits liability for death, personal injury, fraud or any liability that cannot legally be excluded.
Nothing in these Terms limits or affects your statutory rights as a consumer.
FMMV’s total liability is limited to the Reservation Fee paid.
FMMV is not liable for indirect or consequential loss including loss of profit or business interruption.
We reserve the right to challenge unjustified chargebacks.
Fraudulent or abusive payment disputes may result in account suspension and recovery action.
If any Balance remains unpaid, FMMV may assist the Driver in recovery and reasonable recovery costs may be claimed where legally permitted.
The Driver may suspend completion of the move until outstanding Balance is paid.
These Terms constitute the entire agreement between the parties.
The version accepted at booking applies to that Booking.
We may update these Terms from time to time for future bookings.
Failure to enforce any provision shall not constitute a waiver of that provision.
No third party has rights under these Terms.