Terms and Conditions

1. Your Quotation

• 1.1 Our quotation (unless otherwise stated) does not include customs duties and inspections or any other fees or taxes payable to government bodies (including, but not limited to, congestion and low-emission zone charges). Our quotation will include a total price for the service and an initial payment payable in advance. The remainder of the quoted total price (that is, the total price minus the initial payment) is payable directly to the scheduled driver. The driver is an independent contractor and is responsible for the performance of the transport/removal service and for any goods transported, subject to the driver’s own terms and insurance. Find My Man and Van ("FMMV") does not provide goods-in-transit insurance. We may require drivers to confirm (and, where we choose, provide evidence of) certain documents and insurance (for example a UK driving licence, vehicle insurance, and goods-in-transit insurance, and where held, public liability insurance), but we do not guarantee that any insurance is current, adequate, or will respond to a claim.
• 1.2 A revised price and/or additional charges may apply if circumstances are found to apply which have not been taken into account when preparing our quotation. These include (but are not limited to):
• 1.2.1 The specifications of the work provided by you are significantly different to the actual work required when the driver arrives at the scheduled time.
• 1.2.2 Stairs, lifts or doorways are inadequate for free movement of goods without mechanical equipment or structural alteration; or the approach/road/driveway is unsuitable for the vehicle; or the vehicle cannot load/unload within a reasonable distance of the access point. Unless otherwise agreed, parking should be available as close as reasonably practicable to the loading/unloading point and must have suitable access for the size of van booked.
• 1.2.3 It is the customer’s responsibility to arrange adequate parking, including any appropriate permits. Where parking restrictions, permits or access issues prevent the driver from carrying out the service as booked, the driver may propose additional charges, waiting time charges, or may be unable to proceed. If the job cannot reasonably be carried out due to access/parking issues within your control, cancellation and/or non-completion may apply in accordance with these Terms and the driver’s terms.
• 1.2.4 The driver has to pay for parking, ferry, tolls, overnight stay, storage or other third-party fees/charges in order to carry out services on your behalf.
• 1.2.5 There are delays or events outside reasonable control (including, but not limited to, traffic delays, road closures, extreme weather, and similar events) which increase or extend the resources or time required to complete the agreed work.
• 1.2.6 You and the driver agree in writing to increase any applicable liability limit and/or to arrange additional protection/insurance for specific items.
• 1.3 In any such circumstances, adjusted charges will apply and become payable to the driver directly (unless your booking confirmation states otherwise).
• 1.4 Any changes to this booking agreed privately with your driver (i.e., not undertaken through contact with FMMV where required) will not change the terms of your booking with FMMV, and any charges may still be applicable according to the terms accepted when the booking was placed.

2. Work not included in the Quotation

• 2.1 Unless agreed in writing in advance (either in your booking confirmation or directly with the driver where applicable), FMMV and/or the assigned driver will not:
• 2.1.1 Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings. If the driver agrees to carry out any such work at your request, this is outside standard transport services and may not be covered by goods-in-transit insurance. FMMV is not responsible for this work and any agreement is between you and the driver.
• 2.1.2 Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
• 2.1.3 Take up or lay fitted floor coverings.
• 2.1.4 Move items from a loft unless it is properly lit and floored and safe access is provided (safety requirements are at the driver’s discretion).
• 2.1.5 Move or store any items excluded on your quotation/booking confirmation.
• 2.1.6 Enter premises or undertake work that the driver reasonably considers unsafe or unsanitary. In such an event, the driver may refuse or stop work and cancellation/non-completion terms may apply.
• 2.1.7 Continue work where they are subjected to verbal or physical abuse, threats, or intimidation. The driver may cease work immediately and cancellation/non-completion terms may apply.
• 2.1.8 Move or store perishable goods. Perishable goods must be removed from refrigeration devices before transportation. Neither FMMV nor the driver is responsible for deterioration of perishable goods during your move.

3. Your Responsibility

• 3.1 It will be your responsibility to:
• 3.1.1 Arrange adequate insurance for any items whose value exceeds the cover available under the driver’s insurance (if any). FMMV does not provide goods-in-transit insurance. The driver is responsible for the transport/removal service and any loss/damage arising from that service, subject to the driver’s terms and insurance. Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded.
• 3.1.2 Obtain, at your own expense, all documents, permits, permissions, licences and customs documents necessary for collection and delivery to be completed.
• 3.1.3 Be present or represented during collection and delivery (or provide documentation for collection/delivery/disposal where applicable).
• 3.1.4 Ensure an authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents requested by the driver, as confirmation of collection/delivery.
• 3.1.5 Take reasonable steps to ensure nothing that should be removed is left behind and nothing is taken away in error.
• 3.1.6 Arrange proper protection for goods left in unoccupied or unattended premises, or where other people (for example tenants or workmen) are or will be present.
• 3.1.7 Prepare and stabilise all appliances or electronic equipment prior to removal.
• 3.1.8 Make all items reasonably ready for transportation before your driver arrives (including, but not limited to, emptying bookshelves and cabinets, packing items in suitably robust containers, and emptying/defrosting refrigerators and freezers). FMMV and drivers are not responsible for deterioration of the contents of refrigerators or freezers during moving.
• 3.1.9 Provide valid contact details (telephone/email) for correspondence during the booking. If the driver cannot contact you using the details provided, the booking may be cancelled and you may lose the booking fee/initial payment in accordance with these Terms.
• 3.1.10 Provide a safe and reasonably clean environment for work to be carried out. Unsafe environments include (but are not limited to) verbal/physical aggression or threatening behaviour, unsanitary or dangerous physical conditions. If the driver reasonably believes an unsafe environment exists, they may cease work and cancellation/non-completion terms may apply.
• 3.1.11 Provide a full and accurate inventory of items to be moved where requested. If the inventory is not provided before work is due to start, the booking may be cancelled. If the supplied inventory does not accurately reflect the items to be moved, the driver may refuse to transport undeclared/misrepresented items or may propose additional charges agreed before commencement of work.
• 3.1.12 Ensure that items fall within legal weight and volume limits of the booked van and can be safely transported. The driver may refuse to load items that would overload the van or create a safety risk. Payment for completed work may still be due.
• 3.1.13 Allow the driver to complete work without intimidation. The driver may request payment at any stage if they reasonably believe non-payment is possible.
• 3.2 Where additional charges apply under these Terms or the driver’s terms, such charges will become payable in accordance with the applicable agreement.

4. Our and the Assigned driver’s Responsibility

• 4.1 Our responsibility is to facilitate the booking and to allocate and schedule a driver to service your specified needs, after you have provided your details and job specification via the FMMV website and after you have made the initial payment for that booking.
• 4.1.1 You agree that drivers allocated and scheduled to service your needs are not employees of FMMV and are self-employed independent contractors who operate their own vehicles. They are not our agents.
• 4.1.2 FMMV acts as an intermediary to help identify and schedule an appropriate driver and vehicle for your needs. Once the job has been scheduled, it is the driver’s responsibility to perform the transport/removal service. You agree that once the booking is confirmed, the contract for the transport/removal service is between you (the customer) and the assigned driver, and the driver is responsible for losses arising from non-fulfilment of that service contract. FMMV is not a party to the service contract and is responsible only for its platform services.
• 4.2 The assigned driver is responsible for attending at the agreed date/time (or time window) and for communicating reasonable updates about delays. Where you request a specific date/time, you acknowledge that availability may be limited. We will use reasonable efforts to schedule a date/time as close as practicable to your request and will inform you of the scheduled details in advance.
• 4.3 A booking placed through us may be provisional subject to confirmation by a registered provider. If a provider does not confirm to undertake the work, we will use reasonable efforts to find a replacement provider at the booked price and rates. If no replacement provider is available, your initial payment will be refunded and the booking cancelled. In the event of cancellation by FMMV, our liability is limited to the amount of the initial payment paid to FMMV for that booking (to the extent permitted by law).
• 4.4 It is the driver’s responsibility to deliver your goods to you undamaged. By “undamaged” we mean in the same condition as at the time they were packed or otherwise made ready for transportation, subject to normal wear and tear and any limitations in the driver’s terms. FMMV does not provide insurance cover. Any liability for loss or damage to a customer’s goods and/or property as a result of work carried out by the driver resides with the driver and/or their insurer.
• 4.5 If any of your items and/or property are damaged or lost in transit, you should notify the driver as soon as reasonably practicable. Where possible, damage should be recorded and confirmed with the driver before they leave the premises at completion. Some insurers may require notification very quickly (for example within 24 hours), so prompt reporting is important. You should submit any written damage/loss claim to the driver as soon as reasonably practicable and, where possible, within 7 days of the moving date. Late notification may affect the driver’s insurance position, but it does not change that responsibility for the service rests with the driver.
• 4.6 Unless otherwise agreed, the driver’s liability for loss/damage and for service performance is governed by the driver’s terms and insurance. Nothing in these Terms removes or reduces the driver’s legal responsibilities where applicable.
• 4.7 Passenger travel (where permitted by a driver) is addressed in the Passengers and Travel in Vehicles section.
• 4.8 If you experience quality-of-service issues during the move (excluding damage claims), you should report them as soon as reasonably practicable. If you report issues before paying the driver, we may be better able to assist with communication and resolution. Paying the driver in full without raising issues may limit the practical steps that can be taken afterwards. FMMV is not responsible for the driver’s service performance, but we may assist administratively.
• 4.9 The driver will use reasonable efforts to arrive within the booked time-slot, however timings may be affected by external factors such as traffic, earlier jobs overrunning, vehicle issues, or adverse weather. Unless a fixed time is expressly agreed in writing, arrival times are estimates. Neither FMMV nor the driver is responsible for indirect or consequential losses arising from delays (for example missed appointments, missed flights, alternative accommodation, or lost earnings), to the extent permitted by law.
• 4.10 The booked van size is the minimum van size that will attend your booking. It is possible that a van larger than that specified will attend. If you have specific requirements (such as vehicle height/weight limitations) this must be communicated to us during office hours so we can try to ensure these requirements are met.

5. Theft, Valuables and Security

• 5.1 You should not include cash, jewellery, watches, precious metals, keys, passports, personal documents, irreplaceable items, or other valuables in goods to be transported. Keep such items with you and under your control at all times.
• 5.2 If you believe theft has occurred, you should report it promptly to the driver and to the police (and obtain a crime reference number where applicable). You should preserve relevant evidence (photos, messages, inventory lists, CCTV where available).
• 5.3 Claims relating to alleged theft during the transport/removal service are matters between you and the driver (and their insurer where applicable). FMMV may provide reasonable administrative assistance with communications, but we do not investigate criminal allegations and we do not act as an insurer.

6. Passengers and Travel in Vehicles

• 6.1 Passenger transport is not included as part of FMMV’s platform service and is not guaranteed as part of any booking.
• 6.2 If a driver agrees to allow you (or another person) to travel in their vehicle, that arrangement is solely between you and the driver and must comply with applicable laws and the driver’s insurance requirements.
• 6.3 You must not travel in the load/cargo area of any vehicle. Any travel must be in a proper passenger seat with a seat belt where fitted, and seat belts must be worn unless a lawful exemption applies.
• 6.4 The driver is responsible for passenger safety and road-use compliance while operating the vehicle. FMMV does not verify or provide passenger insurance and is not responsible for injuries arising from passenger travel, except to the extent caused by our negligence in providing platform services (where such liability cannot be excluded).
• 6.5 The driver may refuse passenger travel at any time for safety, legal, or insurance reasons.

7. Injury, Safety and Conduct

• 7.1 You must take reasonable steps to ensure that collection and delivery locations are safe for work to be carried out (including adequate lighting, safe flooring, and clear routes), and disclose known hazards to the driver before work starts.
• 7.2 You should keep children and pets away from work areas during loading/unloading, and ensure any relevant third parties (for example building staff) are informed where necessary.
• 7.3 The driver is responsible for their own working practices (including manual handling and safe systems of work) and may refuse to lift or move items where they reasonably believe doing so would be unsafe or would breach their legal obligations.
• 7.4 Any injury or property-damage claims arising from the performance of the transport/removal service should be directed to the driver in the first instance, subject to the driver’s legal responsibilities and insurance. FMMV is not responsible for the driver’s acts or omissions during the service, except to the extent caused by our negligence in providing platform services (where such liability cannot be excluded).

8. No-Show, Non-Completion and Remedies

• 8.1 A "No-Show" occurs where the driver fails to attend and cannot be contacted using the booking contact details, and a reasonable period has passed after the end of any agreed arrival window (or after the agreed start time if no window is stated).
• 8.2 If you report a No-Show or a significant non-completion issue, FMMV will use reasonable efforts to help you contact the driver and, where feasible, to help identify an alternative provider. FMMV does not guarantee that a replacement provider will be available at short notice.
• 8.3 Where a No-Show is verified and no suitable alternative can be arranged within a reasonable timeframe, FMMV will either refund the initial payment paid to FMMV for that booking or apply it as credit towards a replacement booking, unless the issue is caused by inaccurate booking information, inability to access the premises, unsafe conditions, or other circumstances within your reasonable control.
• 8.4 Non-completion may occur where the actual scope differs materially from what was booked (for example significantly more items, additional floors, long carry distances, or undisclosed specialist items), or where conditions are unsafe. In such cases the driver may propose a revised price/scope before continuing, or may be unable to proceed. Disputes about the service must be raised with the driver in the first instance.

9. Limitation of FMMV Liability

• 9.1 FMMV does not provide the transport/removal service and is not responsible for the driver’s performance of that service. This includes (without limitation) lateness, delay, non-completion, loss, damage, or theft allegations arising during the service.
• 9.2 To the extent permitted by law, FMMV’s total liability to you for losses arising out of or in connection with our platform services (including booking administration) is limited to the amount of the initial payment/booking fee paid to FMMV for the relevant booking.
• 9.3 To the extent permitted by law, FMMV is not liable for indirect or consequential losses, loss of profit, loss of business, loss of goodwill, or losses arising from missed appointments, missed flights, alternative accommodation, or similar costs.
• 9.4 Nothing in these Terms limits or excludes liability that cannot legally be limited or excluded, including liability for death or personal injury caused by our negligence, or for fraud.
• 9.5 For the avoidance of doubt, the driver is responsible for their own acts and omissions (including negligence) in performing the transport/removal service. Any service-related injury claims should be directed to the driver in the first instance.

10. Statutory Rights

• 10.1 Nothing in these Terms limits or excludes your rights under the Consumer Rights Act 2015 or any other applicable consumer protection legislation.

11. Damage to Televisions/PCs/Monitors

• 11.1 Claims for "internal" faults to televisions/PCs/monitors (for example backlight bleeding, colour banding/bleeding, clouding, pixel damage) without clear evidence of external damage can be difficult to attribute to handling during a move. In many cases, insurers require evidence of external impact or mishandling. You are strongly advised to photograph/video such items before transport and to ensure specialist packing where appropriate. Responsibility for the transport service (and any applicable claim) rests with the driver and their insurer, subject to the driver’s terms.

12. Damage to Pianos (and resultant damage to property)

• 12.1 Pianos should be moved by a specialist piano mover due to the bulk, weight, and awkwardness of the item. The driver may refuse to move a piano. If a driver agrees to move a piano on your express instruction, you should give advance notice (for example via booking notes or by contacting us prior to the move) and you should confirm with the driver what protection/insurance applies. FMMV is not responsible for damage arising from moving a piano; any claim is between you and the driver, subject to the driver’s terms and insurance.

13. Accounts

• 13.1Certain parts of our website (such as registering as a driver) may require an Account in order to access them.
• 13.2You may not create an Account if you are under 18 years of age.
• 13.3When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that you contact us to change your information.
• 13.4We ask that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.
• 13.5You must not use anyone else’s Account.
• 13.6Any personal information provided in your Account will be collected, used and held in accordance with applicable data protection law and our Privacy Policy.
• 13.7If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our website requiring an Account for access.
• 13.8If you close your Account, any comments, reviews or information you have created on our website will be deleted.
• 13.9By registering an Account you give us permission to use your company name and supplied image/logo/company description for the purposes of communicating with customers, offering jobs and any further relevant use in regard to conducting our business.
• 13.10By registering an Account you give us permission to use your company name and supplied image/logo/company description to show a profile page for your company on our website which will contain this information. Should you wish to opt out of a profile page you can do so by notifying us by phone on 0333 123 0240 or by email info@findmymanandvan.co.uk.

14. Special Requests

• 14.1If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the driver; however we cannot guarantee that they will be met. To the extent permitted by law, FMMV is not liable if special requests are not met (as the transport/removal service is performed by the driver), but we may assist with communication where needed.

15. Changes and Cancellations by You

• 15.1Amendments can be made by calling 0333 123 0240 at least 2 full business days before the booked service. Amendments will take effect from the day of receipt, if the scheduled driver can accommodate the amendment. If an amendment cannot be accommodated by the driver, FMMV shall endeavour to allocate and schedule an alternative driver and vehicle. FMMV cannot guarantee that an alternative driver can be scheduled, as this depends on the availability of an alternative driver.
• 15.2Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met.
• 15.3Charges may apply for amendments or cancellations.
• 15.4A cancellation request must be made by calling us on 0333 123 0240 during office hours. Out of office hours please call 0333 123 0240 and leave a voicemail, we will respond as soon as we are able.
• 15.5If a booking has not been confirmed with a driver: payment made is fully refundable. If the booking date is in the past and the booking has been confirmed: payment made is non-refundable. If a booking has been confirmed and the driver contact details have been released: payment made is non-refundable, regardless of cancellation notice. If a booking has been confirmed and the booking date is more than 2 days away: payment made is refundable minus a charge of £30. If a booking has been confirmed and the booking date is within 2 days: payment made is non-refundable and the remaining balance due is to be paid to the confirmed driver.
• 15.6A rescheduling request can be made by calling 0333 123 0240 at least 2 full business days before the booked service. Bookings may be rescheduled once free of charge, subsequent reschedules will be subject to an administration charge of £30 payable to Find My Man and Van before the reschedule can be implemented.
• 15.7A postponement request may be made by calling 0333 123 0240 before office closing hours at least 2 full business days before the day booked service (for example if your move is on Sunday we must be notified by 5pm on the preceding Thursday). Postponed bookings will be placed on hold for a period of 3 full calendar months from notification of postponement, prior to rescheduling or expiration. Postponed bookings that expire will forfeit any monies paid. Postponed bookings that are rescheduled and subsequently are cancelled or fail to be confirmed will likewise forfeit any monies paid. A postponed booking that is rescheduled must retain the identical journey and items, changes to either of these will result in additional charges. Should the revised cost of a postponed booking after rescheduling be less than the original any additional monies paid will be non-refundable. Bookings may be postponed once free of charge, subsequent postponements will be subject to an administration charge of £30 payable to Find My Man and Van before the postponement can be implemented.
• 15.8Any reschedule requests will incur a loss of your initial payment if the original booking date has been confirmed with an assigned driver and a replacement cannot be found to meet the new schedule.
• 15.9Any reschedule or cancellation requests must be made by speaking to our customer service team directly by calling 0333 123 0240. Reschedule, postponement or cancellation requests will not be accepted by text, email or other communication formats.
• 15.10If a booking has been confirmed and accepted by a driver, and is subsequently changed in any way (either through rescheduling, postponement or other changes), the original costing for the booking will apply if such changes would decrease the cost of the booking. Additional charges will be applicable should such changes increase the cost of the booking.
• 15.11The booked price covers a one-way journey with the items listed on your receipt in the time specified. Should additional journeys be required, they will be subject to availability, charged at the driver’s half-hourly rate should the booked hours be exceeded, and at £1.15 per mile, with a minimum charge of £10 per extra trip.

16. Changes and Cancellations by drivers

• 16.1We will inform you as soon as reasonably possible if the driver needs to make a significant change to your confirmed booking or to cancel it. We will use all reasonable efforts to find an alternative suitable driver for you at no extra cost. Where we cannot do so, the remedies (if any) in the No-Show, Non-Completion and Remedies section will apply. Nothing in this section affects rights that cannot legally be excluded.

17. Complaint Process

• 17.1If you encounter a problem with your service, please inform the allocated driver and/or contact us using the numbers given to you on your booking email/sms on the day of the move. We may endeavour to investigate the matter with the driver and assist with communication. Failure to notify issues promptly may affect the practical ability to investigate and resolve the matter.
• 17.2If you have any service issues after the completion of the job in relation to services booked with us, you can contact us via our Contact Us page, via email at info@findmymanandvan.co.uk, or by post to Find My Man and Van, International House, 10 Beaufort Court, Admirals Way, London, E14 9XL. We will liaise with the driver and endeavour to resolve service issues within 28 days of notification where possible.
• 17.3For damage complaints, you should record and (where possible) confirm damage with the driver before they leave the premises at completion. FMMV is not responsible for damage to goods or premises caused during the move; responsibility lies with the driver and/or their insurer. You should also submit written details of any damage/loss claim to the driver as soon as reasonably practicable, in line with the guidance in the Our and the Assigned driver’s Responsibility section.
• 17.4Any complaints to FMMV relating to the platform/booking process should be received in writing within 28 days of the scheduled completion date of the booking.

18. Force Majeure

• 18.1Force majeure means that neither we, nor your assigned driver, will pay compensation for cancellation or changes caused by unforeseeable circumstances beyond reasonable control. These can include, but are not limited to, accidents and related delays, traffic delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences (or threat), riot, acts of government or other national/local authority, fuel shortage, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events. This does not affect liability that cannot legally be excluded.

19. Disclaimers

• 19.1The content of our website does not constitute advice on which you should rely. It is provided for general information purposes only.
• 19.2We make no representation, warranty, or guarantee that our website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
• 19.3We make reasonable efforts to ensure that the content on our website is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning services for sale through our website.

20. Acceptable Usage Policy

• 20.1You may only use our website in a manner that is lawful and that complies with the provisions of this clause. Specifically:
• 20.1.1You must ensure that you comply fully with any and all local, national or international laws and/or regulations.
• 20.1.2You must not use our website in any way, or for any purpose, that is unlawful or fraudulent.
• 20.1.3You must not use our website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
• 20.1.4You must not use our website in any way, or for any purpose, that is intended to harm any person or persons in any way.
• 20.2When submitting user content (or communicating in any other way using our site), you must not submit, communicate or otherwise do anything that:
• 20.2.1Is sexually explicit.
• 20.2.2Is obscene, deliberately offensive, hateful or otherwise inflammatory.
• 20.2.3Promotes violence.
• 20.2.4Promotes or assists in any form of unlawful activity.
• 20.2.5Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age.
• 20.2.6Is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person.
• 20.2.7Is calculated or is otherwise likely to deceive.
• 20.2.8Is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy.
• 20.2.9Misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-clause).
• 20.2.10Implies any form of affiliation with us where none exists.
• 20.2.11Infringes or assists in the infringement of the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party.
• 20.2.12Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
• 20.3We reserve the right to suspend or terminate your access to our site if you materially breach this Acceptable Usage Policy or any other provisions of these Terms and Conditions. We may take one or more of the following actions:
• 20.3.1Suspend, whether temporarily or permanently, your Account and/or your right to access our website.
• 20.3.2Remove any user content submitted by you that violates this Acceptable Usage Policy.
• 20.3.3Issue you with a written/verbal warning.
• 20.3.4Take legal proceedings against you for reimbursement of relevant costs resulting from your breach (where permitted by law).
• 20.3.5Take further legal action against you as appropriate.
• 20.3.6Disclose such information to law enforcement authorities as required or as we deem reasonably necessary.
• 20.3.7Any other actions which we deem reasonably appropriate (and lawful).
• 20.4To the extent permitted by law, we exclude liability arising out of actions we may take in response to breaches of these Terms and Conditions. This does not affect liability that cannot legally be excluded.

21. Privacy and Cookies

• 21.1Use of our website is also governed by our Cookie and Privacy Policies, available from our Privacy Policy. These policies are incorporated into these Terms and Conditions by this reference.

22. General

• 22.1If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
• 22.2We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
• 22.3We may alter these terms and conditions from time to time and post the new version on our website. The terms governing the purchase of any service will be the terms in place at the time of your booking.
• 22.4A person who is not a party to our agreement or the agreement with the driver has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement, but this does not affect any right or remedy of another party which exists or is available apart from that Act.
• 22.5If any provision of these terms and conditions is held illegal, invalid or unenforceable, such provision shall be severed and all other terms will remain valid.
• 22.6Governing law and jurisdiction are set out in the Law and Jurisdiction section.
• 22.7Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
• 22.8These terms and conditions, together with the privacy policy, any quotation or booking form and payment method instructions (if any), replace all other terms and conditions previously applicable to the use of our website and/or sale of the service on behalf of the driver.

23. Changes to these Terms and Conditions

• 23.1We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of our website after the changes have been implemented. You are therefore advised to check this page from time to time.
• 23.2In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
• 23.3We may record your phone calls for quality assurance, training, and business purposes.

24. Contacting Us

• 24.1To contact us, please email us at info@findmymanandvan.co.uk or use any of the methods provided on our Contact Us page.

25. Communications from Us

• 25.1If we have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
• 25.2We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 28 business days for your new preferences to take effect.
• 25.3For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us at info@findmymanandvan.co.uk or use any of the methods provided on our Contact Us page.

26. Data Protection

• 26.1Any and all personal information that we may collect will be collected, used and held in accordance with applicable data protection law (including the UK GDPR and Data Protection Act 2018) and our Privacy Policy.
• 26.2We may use your personal information to:
• 26.2.1Reply to communications you send to us.
• 26.2.2Send you important notices, as detailed in the 'Communications from Us' section.
• 26.2.3Facilitate your booking, including sharing necessary details with the assigned driver.
• 26.3We may share your personal information with assigned drivers and service providers to the extent necessary to deliver the booking/platform services. Further details are set out in our Privacy Policy.

27. Law and Jurisdiction

• 27.1These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
• 27.2If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
• 27.3If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

28. Services Not Provided

• 28.1FMMV will not do anything to put our drivers in danger. For example, drivers will not enter any premises unless properly lit, floored and where safe access is provided.
• 28.2Drivers will not transport animals, unless agreed by FMMV in writing prior to your Booking Request being accepted. Drivers will not agree to do anything where they do not have the requisite qualifications.
• 28.3Drivers will not transport illegal, stolen or dangerous goods. This includes goods that in our and/or our drivers’ reasonable opinion present potential danger to vehicles, drivers, or other goods, or that require specialist knowledge or equipment to transport. Drivers may report such goods to the relevant authorities where required to do so.
• 28.4Drivers will only transport goods that require special licences or government permissions if you have all required documentation and FMMV and the driver have agreed in writing in advance. You may be liable for losses suffered by FMMV or the driver for transporting such goods without prior written agreement and/or without the driver’s knowledge, to the extent permitted by law.
• 28.5Neither FMMV nor drivers will store goods unless previously agreed in writing. Additional charges may apply for storage and vary depending on duration.
• 28.6Drivers will not dismantle or assemble furniture unless previously agreed in writing.
• 28.7Drivers will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
• 28.8Drivers will not take up or lay any carpet or other floor covering.
• 28.9Drivers will not move planters and large outdoor pots unless agreed in writing.
• 28.10Drivers will not move aerials or satellite dishes unless agreed in writing.
• 28.11Drivers will not move marble tables, slabs or worktops and the like unless agreed in writing.
• 28.12Drivers will not move hazardous materials or substances, or any goods/materials they deem to be so.
• 28.13For the avoidance of doubt, drivers shall not be obligated to drive for more than nine hours per day. It is at their discretion if they choose to do so, subject to ensuring safety and compliance with applicable legislation.