How pricing and payments work
Pricing for bookings made through Find My Man and Van is calculated and managed by the platform. You see one clear move price based on the details provided at the time of booking.
Drivers do not set prices, provide quotes, or negotiate payments directly with customers. Pricing, booking, and payment handling are managed through one platform.
How your move price is calculated
Your move price is calculated using the information you provide when booking. This includes:
- The number of hours booked
- The number of movers required
- The van size selected
Pricing is based on your move requirements, with clear, upfront pricing shown before you confirm your booking. There are no hidden fees.
Why you see one price
Instead of receiving multiple quotes, the platform calculates a single move price that reflects your booking details.
This price is optimised internally using our network of vetted and approved drivers, ensuring the booking is suitable for the move requirements provided.
Deposits and payments
When you book, a deposit is paid to secure your move. The remaining balance is paid directly to the driver on the day of the move, based on the agreed booking.
The platform sets the move price in advance. Drivers collect the remaining balance but do not set prices or renegotiate costs during the move.
Some moves may involve external costs such as parking fees, tolls, or clean air zone charges. These costs are not included in the move price and are payable separately where applicable.
If your move changes or takes longer
Your booking includes a set number of hours. If a move takes longer than planned, any additional time is charged at the same agreed rate.
Prices are not renegotiated during the move, and there is no repricing part way through the job.
If items are not listed accurately at the time of booking, additional time may be required to complete the move. Any extra time is charged at the same agreed rate.
Who is responsible for what
The platform is responsible for pricing, booking, and payment handling. Drivers are responsible for carrying out the booked move. Customers are responsible for providing accurate booking details.
Providing accurate move details helps ensure pricing and timings remain as expected.