A sofa left in a different travelling state, added furniture or a newly confirmed shared entrance can alter the collection. Send the revised dimensions and route to support before work begins.
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Reconcile the complete purchase and travelling form
Compare the seller’s confirmed release with the original inventory. Add another chair, boxed accessories or loose sofa sections and give any extra collection address with its own access and release contact.
If planned preparation will not be complete, provide the actual sofa dimensions and who can prepare it. The same item can require different handling if legs remain attached or a section cannot be separated.
Describe the changed entrance and optional preparation
If the actual furniture door differs from the original river-facing or lobby description, give the full route through shared doors, corridor turns, stairs or permitted lift. Include the carry from the lawful vehicle position and check delivery again.
The paired packing and unpacking service, item disassembly and item assembly can be booked at any agreed moving stop, subject to eligible provider availability. They use separate elapsed team time in 30-minute blocks at your booking rate. Loading and unloading help alone does not include these optional services. Declare the tasks, items and service time needed at each agreed moving stop when booking.
Separate revised work, extra time and outside costs
The pricing explanation distinguishes revised items, access or services from time beyond booked time at the shown half-hourly additional-time rate. Applicable parking or journey charges depend on the actual arrangements and remain separate.
Ask support what is already included and how the changed job is assessed. Report changed seller, key or building limits promptly and agree additional work, time and charges before work starts rather than assuming waiting or furniture preparation is included.
The seller cannot complete the planned preparation
Illustrative example: a Putney seller confirms that the sofa legs will remain attached when removal had been planned. The customer provides the actual rigid dimensions and the shared-entrance turn before collection.
Support can assess the revised handling and any eligible preparation request separately from additional time and applicable street-space or journey costs.
Keep a before-and-after purchase comparison
- Original and revised purchase, quantities and stops.
- Actual prepared dimensions and preparation responsibility.
- Old and new entrance, shared route and complete carry.
- Booked time, shown extra-time rate and optional services.
- Applicable external charges and revised fixed windows.
Update the seller-to-room quote and position record. Use the booking-change terms for contractual detail.
Common questions
Does an unchanged sofa name mean the work is unchanged?
Compare its actual travelling dimensions, preparation, entrance, stairs or permitted lift and complete carry.
Is removing sofa parts automatically included in loading help?
No. Loading help does not automatically include removing the sofa’s parts. Describe the actual sofa task, prepared dimensions and required tools and agree it separately at any declared moving stop, subject to eligible provider availability. The selected task time uses 30-minute blocks of elapsed team time at the booking rate.
Sources and further detail
Practical planning for the actual addresses. Historic built context does not establish present permission; examples are illustrative.
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