Use the original piece-by-piece brief as the reference. Send changed preparation, route or appointments together so support can review the revised work and availability.
On this page
Compare the final selected pieces and preparation
Check each desk, cabinet or other item against the booked inventory and travelling dimensions. Include added furniture, boxes or detached sections explicitly, with the room each piece leaves.
If preparation changes, give its final form and packing condition. Use the furniture-route guide to check the largest section through both properties before relying on the same setup.
Report the furniture route rather than only the lift
If a lift remains usable for boxes but the cabinet now needs another assessed route, explain that actual path, turns and preparation. Include omitted lower-ground entrance steps, landings or a longer garden carry.
Record internal stair storeys under the access terms, with outside levels and intermediate landings separate. A postcode or floor staying the same does not describe a changed item route.
Include changed release, keys and positions
Give support a changed seller window, building appointment or receiving-key period with the booking reference. Check revised private or road instructions with the responsible contact through the loading guide.
How pricing works explains selected services, the displayed additional-time rate and separate parking or journey costs. Confirm external arrangements independently of the moving work.
The cabinet’s confirmed route changes the brief
Illustrative example: a Chelsea customer booked selected furniture and boxes with a lift described. Measurements show the prepared cabinet needs a different permitted route, while the receiving building changes its appointment.
The customer sends dimensions, the complete item-specific carry and connected periods to support. Revised work and availability are reviewed together before the updated setup is relied on.
Send one piece-and-route comparison
- Booking reference and original selected items.
- Final dimensions, preparation and room locations.
- Changed lift/stair route or outside entrance levels.
- Current positions, appointments and receiving keys.
- Requested setup changes and separate arrangements.
Follow the booking-change process. Quote preparation owns the initial work record.
Common questions
Should I report a cabinet’s route change if boxes still use the lift?
Give the actual route and prepared dimensions for the cabinet, with the booking reference, so its changed work can be reviewed.
What if the furniture release and building appointment no longer align?
Send support both current periods and the connected receiving keys, then confirm any changed private arrangements with their responsible contact.
Sources and further detail
Practical planning for the actual addresses. Historic built context does not establish present permission; examples are illustrative.
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Bring the complete inventory, access record and confirmed appointments together to check the service and your move price.
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