Support & FAQs

Find My Man and Van offers a detailed cancellation policy based on booking status and timing, with refunds varying from full to non - refundable depending on circumstances. Additionally, customers have the option to ride in the van during their move, subject to availability and at their own risk.

Children can travel with adult passengers if sufficient seats are available, subject to the same conditions as adults. However, this arrangement must be noted during booking to ensure the service provider is informed for insurance purposes.

Pets can travel in the front of the van with an adult passenger using a suitable restraint/carrier, but this must be added to the booking in advance, may incur cleaning costs, and requires a call to ensure proper arrangements.

Moving prices cover specified work and estimated timescales, but additional costs may be incurred for unforeseen circumstances or changes in requirements. Customers are advised to consult with their driver on the day of service regarding any potential extra charges.

For home and flat moves, the company provides an exclusive service where only your items are transported in an empty van from pick - up to destination. However, for multi - item services, your belongings may be transported alongside other customers' goods.

Your van booking is confirmed for the specified period to move listed items, but a full inventory is required before work begins, with additional charges applying for any undeclared or misrepresented items that the service provider agrees to transport.

To add items after placing your booking, simply call 0333 123 0240. Our team will process your request and update your move accordingly, ensuring a smooth experience.

Drivers may move additional items if space and weight allowance permit, potentially incurring extra charges that should be agreed upon before the move begins. For any questions about this policy, customers can contact the company at 0333 123 0240 during office hours.

If your van is late, contact your service provider first or call 0333 123 0240 for assistance. In case a driver can't attend, Find My Man will either find a replacement or refund your Initial Payment.

Service providers may be difficult to reach due to their busy schedules, but the company ensures communication by instructing them to contact customers before moves and offering direct assistance through their helpline (0333 123 0240) if needed.

A second trip for moving may incur additional charges for mileage and time, subject to availability and impact on other bookings.

Booking status changes are communicated via text messages and emails during daytime hours (8 AM - 9 PM), with customers able to check their up - to - date booking status anytime by viewing their automatically updated booking receipt.

Find My Man and Van acts as a booking platform, with the contract and fulfillment being between the customer and the self - employed driver; the company's liability is limited to the initial payment, with any additional liability resting with the confirmed provider.

Any remaining balance is payable by bank transfer on the day of your move directly to your driver. If you’d prefer to settle the full balance in advance, please get in touch with us.

Find My Man and Van provides receipts for initial payments made directly to them, while receipts for payments to service providers must be obtained from the providers themselves at the time of payment.

Corporate customers can arrange invoiced bookings, while domestic customers must make initial payments for all bookings to secure their scheduled driver, as the company's services are in high demand daily.

Detours during your journey may be possible, subject to the driver's schedule, with extra time and mileage charged at the service provider's rates, but this must be discussed with your service provider before the work begins.

Goods for transport must be securely packed, with parking available within 10 meters of the loading/unloading point, suitable van access, and adequate loading/unloading facilities as per the company's terms and conditions.

Charging for the move commences when the driver arrives at the pickup location and is ready to start work, and concludes once all items have been unloaded at the destination, ensuring customers are billed only for the actual time spent on the moving process.

The customer or an agreed agent must be present during loading and unloading, and it's the customer's responsibility to ensure all items are loaded onto the van by conducting an inventory check before the service provider departs.

Adequate access for goods movement is required, including suitable stairs, lifts, doorways, and driveways within 10 meters of the collection/delivery point, or additional costs may apply and the job may be subject to cancellation.

prices are based on driving mileage without specifying routes or parking, and while some vehicles may be exempt from government charges, additional costs like parking fees, congestion charges, or tolls will be communicated by the driver and are payable directly upon job completion.

Customers are responsible for arranging appropriate parking for the entire duration of their booking by contacting the relevant authorities.

If your items are damaged during transit, the assigned service provider is responsible for compensating you for the agreed cost of damage. All registered service providers have declared they have goods in transit insurance, ensuring they can reimburse you for any damages incurred.

The company does not offer rubbish or waste moving support.

For assistance, you can easily reach out to us using the contact information provided on our dedicated contact page

It's advisable to allow ample time for key collection and potential delays when making a booking, and to include this information in your booking notes to inform the service provider.

Service providers can arrange assembly/disassembly tasks during bookings, but clients must allow sufficient time and supply necessary tools. Important: Include this requirement in the booking notes to ensure the service provider is informed.

We can coordinate with your service provider to add specific instructions to your booking notes, ensuring the movers are aware of your requirements when they accept the job.

Packing services can be arranged with your service provider, but you need to allocate sufficient time in the booking and add it to the item list so companies are aware before accepting the booking.

Packing materials can be arranged through your service provider, but this must be added to the item list and allowed for in the booking time to ensure companies are aware before accepting the job.

For the right chance of securing a booking slot, customers are advised to book as early as possible, though last - minute bookings up to 2 hours before the required time may be accommodated based on availability.

We may record your phone calls for quality assurance, training, and business purposes.

If your keys are delayed your mvoing team will wait for you, with extra time charged at the service provider's rates.