Support & FAQs

Passenger travel may be possible when requested in advance and confirmed by the allocated Driver, subject to suitable seating, seatbelts, insurance, safety and vehicle capacity.

Children may travel in the van if sufficient passenger seats are available and the allocated Driver agrees in advance. This must be declared at the time of booking.

Pets can travel in the front of the van with an adult passenger using a suitable restraint/carrier, but this must be added to the booking in advance, may incur cleaning costs, and requires a call to ensure proper arrangements.

Moving prices cover specified work and estimated timescales, but additional costs may be incurred for unforeseen circumstances or changes in requirements. Customers are advised to consult with their driver on the day of service regarding any potential extra charges.

Full home or flat moves are typically carried out as dedicated services. Certain smaller-item services may be combined with other bookings.

Your move is priced based on the time booked and the items declared at booking. Undeclared items or additional time may result in extra charges.

You may request to add items to your booking by calling us. Additional items may affect pricing, time allocation and vehicle suitability.

Additional items may be transported if vehicle capacity and safety limits allow. Extra time and mileage will be charged at the rates shown at checkout.

If your allocated Driver is delayed, contact them directly or call us for assistance. If a Driver cannot attend, we will attempt to arrange a replacement or refund the Reservation Fee.

If you cannot reach your allocated Driver before the move, please contact us and we will assist where possible.

If more than one van load is required, additional time and mileage charges may apply subject to availability.

Booking status updates are communicated by text message and email. You can also view the latest status via your booking receipt.

Find My Man and Van provides booking and pricing administration. The allocated self-employed Driver carries out the transport service.

The Reservation Fee is paid at booking. Any remaining balance is paid directly to your allocated Driver on the day of the move unless otherwise agreed in advance.

Find My Man and Van provides a receipt for payments processed through our booking platform. Direct payments to a Driver remain the Driver’s transaction.

Domestic bookings require online payment. Checkout shows whether you can pay a Reservation Fee or the full move price in advance.

Journey changes may be possible depending on availability. Additional time and mileage will be charged at the rates shown at checkout.

Items must be packed and ready, access must be safe and reasonable, and any restrictions must be declared in advance.

Charging begins when the allocated Driver arrives and is ready to start and continues until unloading is complete, including any waiting time or delays.

You or an authorised representative should be present during loading and unloading to provide access and confirm instructions.

Safe and reasonable access is required for loading and unloading. Additional time or charges may apply if access conditions differ from those declared at booking.

The booked price does not include route-specific external costs such as parking, congestion or low-emission zone charges, tolls and ferry fares. Ferry bookings normally require the customer to pay both the outward and Driver return crossings.

Customers are responsible for arranging suitable parking and any required permits for the duration of their move.

Claims for loss or damage are handled in accordance with the allocated Driver’s insurance and our Terms and Conditions.

Find My Man and Van does not provide waste or rubbish removal services.

Contact our customer service team for booking support, amendments or general enquiries.

Key collection may be included in your move if declared in advance. Waiting time and additional time may be charged at the rates shown at checkout.

Furniture dismantling or assembly may be possible if declared in advance. Additional time may be required and charged at the hourly rate shown at checkout.

Find My Man and Van does not provide storage services directly. Storage arrangements must be declared at the time of booking and are subject to Driver availability.

Packing assistance may be available if declared at the time of booking. Additional time may be required and charged at the hourly rate shown at checkout.

Packing materials may be arranged if declared at the time of booking. Additional charges and time may apply.

We recommend booking as early as possible to help ensure availability. Last-minute bookings may be possible depending on driver allocation.

We may record phone calls for quality assurance, training, dispute resolution and business administration purposes.

If keys are delayed, waiting time may be charged at the hourly rate shown at checkout and is subject to Driver availability.