Build the booking around every collection point

A Hackney move may involve leaving a room, collecting stored furniture and then reaching the new flat. Write the stops in their intended order and list what is collected at each. Obtain access details for every address. A second collection is part of the transport brief, not something to add informally when the van arrives.

Make each handover achievable

For an estate block or managed apartment, identify who opens the entrance and whether a lift appointment is required. Ask the other household or seller to confirm that the items will be ready. A booked building slot and the van's collection window must work together; allow for uncertainty rather than promising several people an exact arrival minute.

Send one complete set of instructions

Give the booking team the item list, stop sequence, floors and selected loading help. Keep the contacts reachable during the move and notify the team if a stop drops out or the route changes. This is especially useful when belongings come from separate households and no single person knows the entire load.

Further planning and official guidance

the access information to prepare · Hackney man and van · London availability · London man and van area guide · London moving trends report · London Moving Costs · Hackney Moving Costs · London ULEZ guide

Check current official guidance: Hackney parking bay suspensions.