Find My Man and Van

Find a local man & van quickly and easily with our 5 star rated moving services. We handle any job, large or small.

Contact Info

International House
10 Beaufort Court, Admirals Way
London
E14 9XL
info@findmymanandvan.co.uk
0333 123 0240

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Find My Man and Van
Terms and Conditions

These terms and conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’, it means the customer. ‘We’, ‘us’ or ‘our’, means Find My Man And Van (FMMV). These terms and conditions can be varied or amended at any time at the discretion of FMMV and the customer is hereby advised to consult these terms and conditions on FMMV website on a regular basis, particularly prior to availing of man and van services via FMMV website. Your attention is drawn to clause 4, which sets out liability to you for any loss or damage to goods and property.

1. Your Quotation

  • 1.1Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies - this includes, but is not limited to, congestion & low emission zone charges. Our quotation will include a total price for the service and a initial payment payable in advance of services being provided. The remainder of the quoted total price (that is, the total price minus the initial payment) is payable directly to the scheduled service provider. Liability for your goods resides at all times with the service provider (subject to clauses 2.2 and the provisions of clause 4). FMMV will require service providers to confirm that they have insurance and documentation; in particular full uk driving license, a certificate of vehicle insurance, goods in transit insurance, a certificate of Public Liability Insurance (optional) and are permitted to work in the UK.
  • 1.2 We may change the price or make additional charges if circumstances are found to apply, which have not been taken into account when preparing our quotation and confirmed by us in writing. These include (but are not limited to):
    • 1.2.1The specifications of the work to be carried out, that was provided by you is significantly different to the actual work required when the service provider arrives at his/her scheduled time.
    • 1.2.2The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or driveway is unsuitable for the service provider’s vehicle(s) and/or containers to load and/or unload within 10 metres of the doorway of the location for collection and/or delivery. Parking must be available within 10 meters of the loading/unloading point and must have suitable access for the size of van booked.
    • 1.2.3 It is the customers responsibility to arrange adequate parking with any appropriate permits. Parking must be available within 10 meters of the loading/unloading point and must have suitable access for the size of van booked, and to allow the easy passage of items being moved. Parking must be free from restrictions or permit enforcement during the entirety of the move, any fines or charges levied against your service provider for parking will be liable to be paid by yourself (the customer) in addition to the move costs. If these conditions are not met the job will incur additional costs or be subject to cancellation by the service provider with forfeiture of any payment made and immediate payment of the remainder due.
    • 1.2.4 The service provider has to pay for (including but not limited to) parking, ferry, toll, overnight stay, storage or other fees/charges in order to carry out services on your behalf.
    • 1.2.5 There are delays or events outside our reasonable control (including but not limited to traffic delays, extreme weather and similar events), which increase or extend the resources or time required to complete the agreed work (and upon which some or all of the quoted price is based).
    • 1.2.6We or the assigned service provider agree in writing to increase the limit of liability set out in clause 4.
  • 1.3 In any such circumstances, adjusted charges will apply and will become payable to the service provider directly.
  • 1.4Any changes to this booking agreed privately with your service provider (not undertaken through contact with Find My Man and Van) will not affect the terms of the booking and any charges will still be applicable according to the terms accepted when the booking was placed, regardless of the nature of changes made.

2. Work not included in the Quotation

  • 2.1Unless agreed by us in writing, FMMV or our assigned service providers will not:
    • 2.1.1Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings. Any such agreed assembly/disassembly is performed at your risk and neither we nor the assigned service provider will be liable for damage/breakages during such work. It is your responsibility to provide any tools/equipment required for agreed work of this nature. Agreements with your assigned service provider to dismantle or assemble unit or system furniture (flat-pack), fitments or fittings do not form part of your contract of service with FMMV, any subsequent liability therefore lies solely with your assigned service provider.
    • 2.1.2Disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
    • 2.1.3Take up or lay fitted floor coverings.
    • 2.1.4Move items from a loft, unless properly lit and floored and safe access is provided. (Properly lit, floored and safe access are at the discretion of the service provider at all times).
    • 2.1.5Move or store any items excluded on your quotation
    • 2.1.6Enter premises or undertake work that they deem to be unsafe or unsanitary. In such an event work will not be undertaken and any monies paid will be forfeit.
    • 2.1.7Be subjected to verbal or physical abuse/threats. Should such occur they/we reserve the right to cease any work immediately and any monies paid will be forfeit.
    • 2.1.8Move or store perishable goods. Perishable goods must be removed from refrigeration devices before transportation. Neither Find My Man and Van nor service providers are liable for any loss/deterioration of perishable goods during your move.

3. Your Responsibility

  • 3.1It will be your sole responsibility to:
    • 3.1.1Items transported with a value exceeds that covered by the service providers Insurance are covered to their full value by insurance held by you, the customer. FMMV accept no responsibility for damage, loss or breakages to customer goods or third parties during the duration of the work.
    • 3.1.2Obtain, at your own expense, all documents, permits, permissions, licenses, customs documents, necessary for the collection and delivery to be completed.
    • 3.1.3Be present or represented (by person or documentation for collection or delivery/disposal) during the collection and delivery of the removal, or the collection of a collect and deliver item.
    • 3.1.4Ensure an authorised signature on agreed inventories, receipts, waybills, job sheets or other relevant documents (that the service provider may require to be signed), by way of confirmation of collection or delivery of goods.
    • 3.1.5Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
    • 3.1.6Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen, are, or will be present.
    • 3.1.7Prepare adequately and stabilise all appliances or electronic equipment, prior to their removal.
    • 3.1.8Make all items suitably ready for transportation before your service provider arrives. This includes (but is not limited to) emptying all bookshelves, display cabinets etc. Packing items in suitably robust containers. Emptying, properly defrosting and cleaning refrigerators and freezers etc. FMMV or its assigned service providers are not responsible for the contents of refrigerators or freezers during moving.
    • 3.1.9Provide us with a contact address and telephone/email details for correspondence during removal, transit and/or storage of goods. Failure to provide a valid contact phone number and/or address shall result in forfeiture of any monies paid in regard to your booking should the allocated service provider not be able to contact you before the booking date and time.
    • 3.1.10Provide a safe and clean environment for the environment for the work to be carried out in. Unsafe environments include (but are not limited to) verbal/physical aggression or threatening behaviour, unsanitary or dangerous physical environmental factors. If the assigned service provider deems any such to be present they are entitled to cease work immediately and be reimbursed for the full value of the booked work. In such circumstances any monies paid in regard to the booking will also be forfeit.
    • 3.1.11Provide a full and accurate inventory of the items to be moved. If the inventory is not provided before the work is due to start the booking may be cancelled at our discretion and any monies paid in regard to the booking will be forfeit. If the supplied inventory does not accurately reflect the items to be moved your service provider reserves the right to not undertake transportation of any previously undeclared or misrepresented items. Should the service provider agree to transport such items there will be additional charges, which must be paid upon completion of the work. Any such charges must be agreed with your service provider before commencement of work.
    • 3.1.12Ensure that the items in your booked inventory fall within the legal weight and volume limits of the booked moving van. Also that they can be safely transported without risk of damage if stacking is required. Your service provider reserves the right to not load any items that would result in the van being legally overloaded or that would result in damage to items being loaded. In the event of non-transportation of such items payment for the remainder of the work will still be due.
    • 3.1.13Allow your assigned service provider to complete their work without physical and/or verbal intimidation. This includes (but is not limited to) indication of non-payment for the work being undertaken. Your service provider reserves the right to ask for full payment for the work at any stage of its undertaking should they feel that non-payment is possible, this may include delaying unloading of any goods until payment has been made.
  • 3.2In any such circumstances, adjusted charges will apply and become payable.

4. Our and the Assigned Service Provider’s Responsibility

  • 4.1It is our responsibility to allocate and schedule a service provider to service your specified needs, after you have provided your details and specification of Job required via FMMV website and after you have made a payment for the initial payment quoted for that Job.
    • 4.1.1You agree that service providers allocated and scheduled to service your specified needs are not employees of FMMV and are self-employed contractors who operate their own vehicles.
    • 4.1.2FMMV act as an intermediary to schedule the most appropriate service provider and vehicle for your specified needs and that once the Job has been scheduled, it is the service provider’s responsibility to service your needs for a direct payment to the service provider (less our initial payment) upon completion of the Job. You agree that once the booking is made the contract for its completion is between you the customer and the assigned service provider and that said service provider will be responsible for any loss incurred by non-fulfilment of that contract, excepting the amount of the initial payment paid for the booking which will remain the liability of FMMV.
  • 4.2It is the allocated Drivers' responsibility to ensure that the allocated and scheduled service provider arrives for the Job at the time and on the date agreed between you and us. You agree that the date required by you, may not be available and that we will endeavour to schedule a date and time as close to the date and time you specify for the Job. In any case, we will inform you of the scheduled date and time in advance and make arrangements with you if that date and time is not convenient.
  • 4.3It is our responsibility to advise you if the date and time you request for the Job is not available as soon as possible. A booking placed through us is provisional subject to confirmation by a man and van provider registered with us. Should a provider not confirm to undertake the work, for any reason, you agree that Find My Man and Van will endeavour to find a replacement provider at the booked price and rates. In the event of non-confirmation of the booking by a provider, and no replacement provider being available, your payment will be refunded and the booking cancelled. In the event of cancellation by FMMV or an allocated service provider you accept that our liability extends solely up to the amount of the initial payment (or deposit value if advance payment is made) for the booking made to FMMV.
  • 4.4It is the assigned service provider’s responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation. FMMV do not provide insurance cover. Goods in transit insurance and any applicable vehicle insurance or licences and permits are owned by the service provider at all times and any liability for loss or damage to a customer’s goods and/or property as a result of work carried out by them resides with the assigned service provider and/or their insurance provider.
  • 4.5In the event that any of your items and/or property are damaged/lost in transit, it is the assigned service provider’s responsibility to compensate you for the agreed cost of the damage/loss to your item(s). All assigned service providers have declared they have goods in transit insurance and therefore liability to reimburse you for any damages/loss lies with them. Claims for damages/loss must be submitted within 7 days of the moving date. Some insurance companies will only accept claims within 24 hours of the move date, claims outside this period may be rejected and no liability for such rejected claims will be held by either FMMV or the assigned service provider.
  • 4.6If you do not require the service provider to accept standard liability pursuant to clause 4, our assigned service providers will not be liable to you for failure to discharge the responsibilities identified in other clauses, unless that failure was caused by negligence on the part of the assigned service provider. In the event that the failure was caused by negligence on the part of the assigned service provider, the responsibility for any loss or damage to your goods is the responsibility of the assigned service provider.
  • 4.7If you indicate you wish to ride in the van as a passenger you agree to ride in the van at your own risk, and accept that any liability for injury or loss rests with the service provider who accepts your booking and not with Find My Man and Van. Quote prices do not include a passenger charge, however a minimal cost to cover fuel is applied. Your service provider will not charge any additional costs should you ride in the van. It is your responsibility to verify liability and insurance for passenger carriage, where applicable, with your service provider and that you are adequately covered before work begins.
  • 4.8Issues with quality of service during the move, or other issues that would result in a compensation claim (excluding damage claims), must be reported to FMMV before any payment is made to the assigned service provider. This can be done by calling 0333 123 0240. Outside of office hours a voicemail should be left detailing the nature of the issue and the booking reference. FMMV accept no liability for non-damage claims presented once payment has been made to service providers, and all liability for such claims presented before payment is made to a service provider lie solely with that service provider.
  • 4.9Your service provider will strive to arrive within the booked time-slot, however this may be dependent on external factors such as traffic, prior job over-run, van issues etc. These may unfortunately result in unavoidable delays. Neither Find My Man and Van nor your assigned service provider will be liable for compensation in respect to delays in arrival/journeys, or costs resulting from such delays.
  • 4.10The booked van size is the minimum van size that will attend your booking. It is possible that a van larger than that specified above will attend. If you have specific requirements (such as vehicle height/weight limitations) this must be communicated to us by calling tel:03331230240 during office hours, so we can ensure these requirements are met.

5. Damage to Televisions/PCs/Monitors

  • 5.1 Please note that FMMV and assigned service providers will not take any responsibility for any internal damage to a television/PC or Monitor without clear evidence of external damage to the television/PC or Monitor. This will include but is not exclusive to:
    • backlight 'bleeding'
    • colour banding or bleeding
    • clouding of the screen
    • pixel damage
    Due to the sensitive nature of televisions/computer equipment, without clear evidence of external damage, it is impossible to determine the cause of such internal damage for compensation purposes.

6. Damage to Pianos (and resultant damage to property)

  • 6.1FMMV and assigned service providers will not take any responsibility for damage caused to a piano during a removal. This includes any damage caused by the removal of a piano to a property. Pianos should be moved by a specialist piano mover due to the bulk, weight and awkwardness of the item. Although a service provider will be prepared to move a piano on a customer's express instruction, no liability is accepted for any resultant damage. It is also a requirement that the service provider is given prior notice,either via notes in the booking process, or verbally prior to the move, that the move will involve moving a piano.

7. Accounts

  • 7.1Certain parts of our website (such as registering as a service provider) may require an Account in order to access them.
  • 7.2You may not create an Account if you are under 18 years of age.
  • 7.3When creating an Account, the information you provide must be accurate and complete. If any of your information changes at a later date, it is your responsibility to ensure that you contact us to change your information.
  • 7.4We ask that you choose a strong password for your Account, consisting of a combination of lowercase and uppercase letters, numbers and symbols. It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact us immediately. We will not be liable for any unauthorised use of your Account.
  • 7.5You must not use anyone else’s Account.
  • 7.6Any personal information provided in your Account will be collected, used and held in accordance with your rights and our obligations under the Data Protection Act 1988.
  • 7.7If you wish to close your Account, you may do so at any time. Closing your Account will result in the removal of your information. Closing your Account will also remove access to any areas of our website requiring an Account for access.
  • 7.8If you close your Account, any comments, reviews or information you have created on our website will be deleted.
  • 7.9By registering an Account you give us permission to use your company name and supplied image/logo/company description for the purposes of communicating with customers, offering jobs and any further relevant use in regard to conducting our business.
  • 7.10By registering an Account you give us permission to use your company name and supplied image/logo/company description to show a profile page for your company on our website which will contain this information. Should you wish to opt out of a profile page you can do so by notifying us by phone on 0333 123 0240 or by email info@findmymanandvan.co.uk.

8. Special Requests

  • 8.1If you have any special requests, please let us know at the time of booking. We will endeavour to pass on all such requests to the service provider; however we cannot guarantee that they will be met and we will have no liability to you if they are not.

9. Changes and Cancellations by You

  • 9.1Amendments can be made by calling 0333 123 0240 at least 2 full business days before the booked service. Amendments will take effect from the day of receipt, if the scheduled service provider can accommodate the amendment. If an amendment cannot be accommodated by the service provider, FMMV shall endeavour to allocate and schedule an alternative service provider and vehicle. FMMV cannot guarantee that an alternative service provider can be scheduled, as this depends on the availability of an alternative service provider.
  • 9.2Whilst we will try to assist, we cannot guarantee that any requests for amendments will be met.
  • 9.3Charges may apply for amendments or cancellations.
  • 9.4A cancellation request must be made by calling us on 0333 123 0240 during office hours. Out of office hours please call 0333 123 0240 and leave a voicemail, we will respond as soon as we are able.
  • 9.5If a booking has not been confirmed with a service provider : payment made is fully refundable. If the booking date is in the past and the booking has been confirmed : payment made is non-refundable. If a booking has been confirmed and the service provider contact details have been released : payment made is non-refundable, regardless of cancellation notice. If a booking has been confirmed and the booking date is more than 2 days away : payment made is refundable minus a charge of £30. If a booking has been confirmed and the booking date is within 2 days : payment made is non-refundable and the remaining balance due is to be paid to the confirmed service provider.
  • 9.6A rescheduling request can be made by calling 0333 123 0240 at least 2 full business days before the booked service. Bookings may be rescheduled once free of charge, subsequent reschedules will be subject to an administration charge of £30 payable to Find My Man and Van before the reschedule can be implemented.
  • 9.7A postponement request may be made by calling 0333 123 0240 before office closing hours at least 2 full business days before the day booked service (for example if your move is on Sunday we must be notified by 5pm on the preceding Thursday). Postponed bookings will be placed on hold for a period of 3 full calendar months from notification of postponement, prior to rescheduling or expiration. Postponed bookings that expire will forfeit any monies paid. Postponed bookings that are rescheduled and subsequently are cancelled or fail to be confirmed will likewise forfeit any monies paid. A postponed booking that is rescheduled must retain the identical journey and items, changes to either of these will result in additional charges. Should the revised cost of a postponed booking after rescheduling be less than the original any additional monies paid will be non-refundable. Bookings may be postponed once free of charge, subsequent postponements will be subject to an administration charge of £30 payable to Find My Man and Van before the postponement can be implemented.
  • 9.8Any reschedule requests will incur a loss of your initial payment if the original booking date has been confirmed with an assigned service provider and a replacement cannot be found to meet the new schedule.
  • 9.9Any reschedule or cancellation requests must be made by speaking to our customer service team directly by calling 0333 123 0240. Reschedule, postponement or cancellation requests will not be accepted by text, email or other communication formats.
  • 9.10If a booking has been confirmed and accepted by a service provider, and is subsequently changed in any way (either through rescheduling, postponement or other changes), the original costing for the booking will apply if such changes would decrease the cost of the booking. Additional charges will be applicable should such changes increase the cost of the booking.
  • 9.11The booked price covers a one-way journey with the items listed on your receipt in the time specified. Should additional journeys be required, they will be subject to availability, charged at the drivers half-hourly-rate should the booked hours be exceeded, and at £1.15 per mile, with a minimum charge of £10 per extra trip.

10. Changes and Cancellations by Service Providers

  • 10.1We will inform you as soon as reasonably possible, if the service provider needs to make a significant change to your confirmed booking or to cancel it. We will use all reasonable efforts to find an alternative suitable service provider for you at no extra cost, but we will have no further liability to you.

11. Complaint Process

  • 11.1If you encounter a problem with your service, please inform the allocated service provider or call us by using the numbers given to you on your booking email/sms on the day of the move. We will endeavour to investigate the matter with the allocated service provider on your behalf and put things right. Failure to notify us or the service provider concerned of your complaint on the day of your move will affect our ability to investigate the matter complained of and your rights under the agreement (in the case of damage to goods transported and/or caused by the allocated service provider please note 9.3 below).
  • 11.2If you have any service issues after the completion of the scheduled Job, in relation to services booked with us, you should direct them to us via our Contact Us page on our website or via email at info@findmymanandvan.co.uk, or by post to Find My Man and Van, International House, 10 Beaufort Court, Admirals Way, London, E14 9XL. We will liaise with the service provider and endeavour to resolve all service issues within 28 days of notification.
  • 11.3Complaints regarding damages require that any damage is recorded and confirmed with the allocated service provider before they leave the premises. Find My Man and Van is not liable for damage to goods being moved or any damage to premises etc. during the move, all such responsibility lies with the assigned service provider and they must be notified of such damage directly before leaving the premises on completion of the work.
  • 11.4Any complaints must be received in writing within 28 days of the scheduled completion date of the booking.

12. Force Majeure

  • 12.1Force majeure means that neither we, nor your assigned service provider, will pay you compensation if we or your assigned service provider have to cancel or change the service because of unforeseeable circumstances beyond our or your assigned service provider’s control. These can include, but are not limited to, accidents and related delays, traffic delays, unplanned marches, demonstrations and organised disruption, police operations, unforeseen road hazards, terrorist activity and its consequences or the threat of such activity, riot, the act of any government or other national or local authority, fuel shortage, industrial dispute, natural or nuclear disaster, fire, adverse weather conditions or other similar events outside our or your assigned service provider’s control.

13. Disclaimers

  • 13.1The content of our website does not constitute advice on which you should rely. It is provided for general information purposes only.
  • 13.2 We make no representation, warranty, or guarantee that our website will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
  • 13.3We make reasonable efforts to ensure that the content on our website is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning services for sale through our website.

14. Acceptable Usage Policy

  • 14.1You may only use our website in a manner that is lawful and that complies with the provisions of this Clause 14. Specifically
    • 14.1.1You must ensure that you comply fully with any and all local, national or international laws and/or regulations.
    • 14.1.2You must not use our website in any way, or for any purpose, that is unlawful or fraudulent.
    • 14.1.3You must not use our website to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind.
    • 14.1.4You must not use our website in any way, or for any purpose, that is intended to harm any person or persons in any way.
  • 14.2When submitting user content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:
    • 14.2.1Is sexually explicit.
    • 14.2.2Is obscene, deliberately offensive, hateful or otherwise inflammatory.
    • 14.2.3Promotes violence.
    • 14.2.4Promotes or assists in any form of unlawful activity.
    • 14.2.5Discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age.
    • 14.2.6Is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person.
    • 14.2.7Is calculated or is otherwise likely to deceive.
    • 14.2.8Is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy.
    • 14.2.9Misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 14.2)
    • 14.2.10Implies any form of affiliation with us where none exists.
    • 14.2.11Infringes or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trademarks and database rights) of any other party.
    • 14.2.12Is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.
  • 14.3We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms and Conditions. Specifically, We may take one or more of the following actions:
    • 14.3.1Suspend, whether temporarily or permanently, your Account and/or your right to access our website.
    • 14.3.2Remove any user content submitted by you that violates this Acceptable Usage Policy.
    • 14.3.3Issue you with a written/verbal warnin.
    • 14.3.4Take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach.
    • 14.3.5Take further legal action against you as appropriate.
    • 14.3.6Disclose such information to law enforcement authorities as required or as we deem reasonably necessary.
    • 14.3.7Any other actions which we deem reasonably appropriate (and lawful).
  • 14.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that we may take in response to breaches of these Terms and Conditions.

15. Privacy and Cookies

  • 15.1Use of our website is also governed by our Cookie and Privacy Policies, available from our Privacy Policy. These policies are incorporated into these Terms and Conditions by this reference.

16. General

  • 16.1If you wish to rely on any variations to these terms and conditions, you should ensure that such variations are agreed with us in writing as soon as possible.
  • 16.2We may transfer or subcontract any or all of our rights and obligations under these terms and conditions at any time.
  • 16.3We may alter these terms and conditions from time to time and post the new version on our website, following which, all use of our website will be governed by the new version. You must check the terms and conditions on the website regularly. The terms governing the purchase of any service will be the terms in place at the time of your booking.
  • 16.4A person who is not a party to our agreement or the agreement with the service provider has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of either agreement, but this does not affect any right or remedy of another party which exists or is available apart from that Act.
  • 16.5If any provision or term of these terms and conditions shall become or be declared illegal, invalid or unenforceable for any reason whatsoever, such term or provision shall be deleted, but all other terms will remain valid.
  • 16.6Our terms and conditions and your use of our website are governed by the Laws of England and Wales, and in the event of any dispute under our contract, you agree to submit to the exclusive jurisdiction of the English courts.
  • 16.7Failure by either party to exercise any right or remedy under this agreement does not constitute a waiver of that right or remedy.
  • 16.8These terms and conditions, together with the privacy policy, any quotation or booking form and payment method instructions, if any, replace all other terms and conditions previously applicable to the use of our website and/or sale of the service on behalf of the service provider.

17. Changes to these Terms and Conditions

  • 17.1We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of our website after the changes have been implemented. You are therefore advised to check this page from time to time.
  • 17.2In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.
  • 17.3We may record your phone calls for quality assurance, training, and business purposes.

18. Contacting Us

  • 18.1To contact us, please email us at info@findmymanandvan.co.uk or use any of the methods provided on our Contact Us page.

19. Communications from Us

  • 19.1If we have your contact details, we may from time to time send you important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.
  • 19.2We will never send you marketing emails of any kind without your express consent. If you do give such consent, you may opt out at any time. Any and all marketing emails sent by us include an unsubscribe link. If you opt out of receiving emails from us at any time, it may take up to 28 business days for your new preferences to take effect.
  • 19.3For questions or complaints about communications from us (including, but not limited to marketing emails), please contact us at info@findmymanandvan.co.uk or use any of the methods provided on our Contact Us page.

20. Data Protection

  • 20.1Any and all personal information that we may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and our obligations under that Act.
  • 20.2We may use your personal information to:
    • 20.2.1Reply to any communications you send to us.
    • 20.2.2Send you important notices, as detailed in clause 'Communications from Us'
  • 20.3We will not pass on your personal information to any third parties.

21. Law and Jurisdiction

  • 21.1These Terms and Conditions, and the relationship between you and us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.
  • 21.2If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.
  • 21.3If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22. Services Not Provided

  • 22.1FMMV will not do anything to put our Service Providers in danger. For example, FMMV Service Providers will not enter any premises unless properly lit, floored and where safe access is provided.
  • 22.2Service Providers will not transport animals, unless agreed by FMMV in writing prior to your Booking Request being accepted. The Service Providers will not agree to do anything where they do not have the requisite qualifications.
  • 22.3Service Providers will not transport illegal, stolen or dangerous goods. This includes goods that in our and / or our Service Providers’s reasonable opinion present potential danger to our vehicles and/ or drivers, any other assets or goods that require specialist knowledge or equipment to transport. The Service Providers are within their rights to destroy, dispose of, and to charge you additional costs incurred should they transport any such goods without their knowledge. FMMV and its Service Providers shall report such goods to the relevant authorities, where required to do so.
  • 22.4Service Providers will only transport goods that require special licenses or government permissions if you have all required documentation. FMMV and its Service Providers require advance warning and agreement in writing to transport such goods. Neither FMMV nor its Service Providers will accept liability for loss or damage to any such goods and you will be liable for any loss suffered by FMMV or the Service Providers for transporting such goods without prior written agreement of FMMV or the Partner and/or without the knowledge. You will indemnify FMMV in full for any charges, expenses, damages or penalties claimed against us or Our Service Providers. FMMV or its Service Providers may, at our/the Service Providers’s sole discretion, destroy or dispose of such goods for which you will be liable for the costs.
  • 22.5Neither FMMV nor its Service Providers will store any goods unless previously agreed in writing prior to or at the time of Booking unless subsequently agreed by FMMV in writing. Additional charges apply for storage of goods and vary depending on duration.
  • 22.6Service Providers will not dismantle or assemble any furniture unless previously agreed in writing prior to or at the time of Booking or subsequently agreed by FMMV in writing.
  • 22.7Service Providers will not disconnect, reconnect, dismantle or reassemble appliances, fixtures, fittings or equipment.
  • 22.8Service Providers will not take up or lay any carpet or other floor covering.
  • 22.9Service Providers will not move planters and large outdoor pots unless agreed in writing prior to or at the time of Booking or subsequently agreed by FMMV in writing.
  • 22.10Service Providers will not move any aerials or satellite dishes unless agreed in writing prior to or at the time of Booking or subsequently agreed by FMMV in writing.
  • 22.11Service Providers will not move any marble tables, slabs or worktops and the like, unless agreed in writing prior to or at the time of Booking or subsequently agreed by FMMV in writing.
  • 22.12Service Providers will not move any hazardous materials or substances, or any goods/materials they deem to be so. Such items include, but are not limited to: bulk aerosol cans, weapons and ammunition, acids, motor oil, antifreeze, gasoline or kerosene, pesticides, fertilizers, propane tanks or yard equipment with fuel, fire extinguishers, car batteries, bulk cleaning supplies, fireworks, bulk liquor, bulk paint and paint thinners, etc.
  • 22.13For the avoidance of doubt our Service Providers shall not be obligated to drive for more than nine hours per day. It is at their discretion if they choose to do so, and subject to ensuring the safety and well-being of their drivers and ensuring that they are only providing Transport Services in accordance with any applicable legislation.