The level of cover varies from driver to driver. It is very important that you accurately assess the
total value of the goods you wish to be transported. It is the customers responsibility to ensure that the value of goods to be transported is
covered by the drivers Goods in Transit insurance, please contact your driver to confirm this before work is undertaken.
You may reschedule your booking by calling us on 0333 123 0240 during office hours (9am to 7pm) at least 2 business days before the booked service. Any rescheduling requests received less than 2 business days before the date and time of the booked service will not be possible and will
incur a loss of your deposit if the booking cannot proceed.
Our quotes cover the cost of the work as specified by the customer to estimated loading and driving
timescales. Additional costs may be incurred if (for
example) the amount of goods to be transported is greater than specified, there is insufficient access (as detailed
above), the loading and/or driving takes
longer than estimated (due weather, traffic etc). These examples do not cover the full catalog of possible
additional charges and you should consult your driver on the day if these, or any other, charges are incurred.
A booking placed through us is provisional subject to confirmation by your selected man and van provider.
Should the selected provider not confirm to undertake the work, Find My Man and Van will endeavour to find a replacement provider.
In the event of non-confirmation of the booking by the selected provider and no replacement provider being available your deposit will be refunded and the booking cancelled.
Once the man and van provider has confirmed the booking, fulfillment of the booking lies solely between you the customer and the
driver allocated to the booking as stated in section 4 of our Terms and Conditions. All drivers registered with us are
self-employed contractors who operate their own vehicles and the contract for the bookings. By agreeing to these terms you agree that the extent of any
liability of Find My Man and Van for non-fulfilment of the contract is limited to the amount of the deposit and that any additional liability lies
with the confirmed man and van provider. We advise you to contact the driver to confirm details and raise any issues with us before work commences.
Find My Man and Van will always do their best to supply you with the driver you have selected in this
quote. Due to the nature of the man and van
industry it may sometimes be necessary (due to availability, breakdown and the like) to supply you with
another driver. Should this occur we will endeavour to
find a suitable replacement where possible, or refund your deposit in full if we are unable to do so.
Should we substitute a driver your quote price will still
stand and the replacement driver will be registered with the site and adhere to the same standards as the original company.
A cancellation can be made by calling us on 0333 123 0240 during office hours (9am to 7pm) at least 2 business days before the booked service. Any
cancellations received less than 2 business days before the date and time of the booked service will incur a
loss of your deposit.
We require deposits for all bookings. The companies registered with us are in demand for
multiple Jobs each day and we need to ensure that your driver cannot be sent on another job after they have been scheduled.
To prevent loss of business for our drivers due to short-term cancellations it is necessary for us to
charge a deposit for the job in advance.
It may be possible to make a detour during your journey depending on your drivers schedule for that day.
Any extra time and mileage will be charged at
the drivers rates and be payable to the driver at the end of the job, please discuss this with your
driver before the work commences.
The stairs, lifts or doorways must be adequate for free movement of the goods without mechanical equipment
or structural alteration. The approach, road
or driveway must be suitable for the driver’s vehicle(s) and/or containers to load and/or unload within 10 meters of
the doorway of the location for collection
and/or delivery. If these conditions are not met the job may incur additional costs or be subject to cancellation by
the driver with forfeiture of any deposit paid.
No, the quotes are based on driving mileage and we do not specify a route for the driver or take into
account where they will park, likewise their vehicle may or may not be exempt from government charges. If there are
additional costs due to parking, congestion zone charge, low emission zone charge, ferry, toll or other route charges your driver will make
you aware of these and they will be payable directly to the driver upon job completion.
In the unlikely event your van is late you should contact the driver. If the driver is unavailable or
the van does not turn up please call us
on 0333 123 0240. In the event of a driver being unable to attend a job, Find My Man
will refund the deposit made for the booking.
In the event that any of your items are damaged in transit, it is the assigned driver’s responsibility to
compensate you for the agreed cost of the
damage to your item(s), please contact them directly with details of your loss/damage. All assigned drivers will
have goods in transit insurance and therefore shall be able to reimburse you for any damages.