Find My Man and Van FAQ

You may reschedule your booking by calling us on 0333 123 0240 during office hours (9am to 5:30pm) at least 2 full business working days before the booked service. Any rescheduling requests received less than 2 full business working days before the date of the booked service will not be possible and will incur a loss of your Initial Payment if the booking cannot proceed.

The level of cover varies from driver to driver. It is very important that you accurately assess the total value of the goods you wish to be transported. It is the customers responsibility to ensure that the value of goods to be transported is covered by the drivers Goods in Transit insurance, please contact your driver to confirm this before work is undertaken.

Yes, we use Stripe and PayPal to securely process card payments and no card details are stored by us.

A cancellation can be made by calling us on 0333 123 0240 during office hours (9am to 5:30pm) at least 2 full business working days before the booked service. Any cancellations received less than 2 full business working days before the date of the booked service will incur a loss of your Initial Payment.

This is possible and during the quote process you can indicate you wish to do so. Customers must discuss the carrying of passengers with their service provider before work starts. Applicability will depend on factors such as number of passengers, number of workers in the van, current Covid19 precautions etc. Bookings with Find My Man and Van do not include a charge for riding in the van as a passenger, there may be additional costs depending upon your service providers passenger policy and the length of the journey. Any such charges are to be negotiated directly with your service provider and do not form part of the contract provided by Find My Man and Van. Customers are also advised to verify liability and insurance for passenger carriage, where applicable, with their service provider.

Our quotes cover the cost of the work as specified by the customer to estimated loading and driving timescales. Additional costs may be incurred if (for example) the amount of goods to be transported is greater than specified, there is insufficient access (as detailed above), the loading and/or driving takes longer than estimated (due weather, traffic etc). These examples do not cover the full catalog of possible additional charges and you should consult your driver on the day if these, or any other, charges are incurred. Please note that travelling in the van as a passenger is not included in the quote/booking pricing and should you wish to do so please consult the section Can I travel in the van with the driver? above for potential additional costs.

In the unlikely event your van is late you should contact the driver. If the driver is unavailable or the van does not turn up please call us on 0333 123 0240. In the event of a driver being unable to attend a job, Find My Man will refund the Initial Payment made for the booking.

Prices are quoted for up to one van load moved from pickup to destination. Should the move require a second journey there will be an extra mileage charge at £1 per mile with a minimum cost of £10. If the second trip means that the booked job length is exceeded then the extra time will be payable at the stated overrun rate, per half hour, for the booking. Please be aware that a second journey may not be possible if the booked driver has other bookings following yours and the extra time required would impact these.

Primarily you will be notified about any booking status changes by text message to the mobile phone number supplied when you book. Supplemental emails will also be sent to the email address provided.

A booking placed through us is provisional subject to confirmation by your selected man and van provider with regards to availability. Should the selected provider not confirm to undertake the work, Find My Man and Van will endeavour to find a replacement provider. In the event of non-confirmation of the booking by the selected provider and no replacement provider being available your Initial Payment will be refunded and the booking cancelled.

Once a man and van provider has confirmed the booking, fulfillment of the booking lies solely between you the customer and the driver allocated to the booking as stated in section 4 of our Terms and Conditions. All drivers registered with us are self-employed contractors who operate their own vehicles and the contract for the bookings. By agreeing to these terms you agree that the extent of any liability of Find My Man and Van for non-fulfilment of the contract is limited to the amount of the Initial Payment and that any additional liability lies with the confirmed man and van provider. We advise you to contact the driver to confirm details and raise any issues with us before work commences.

Yes, your driver can provide you with a receipt if requested.

Find My Man and Van will always do their best to supply you with the driver you have selected in this quote. Due to the nature of the man and van industry it may sometimes be necessary (due to availability, breakdown and the like) to supply you with another driver. Should this occur we will endeavour to find a replacement provider where possible, or refund your Initial Payment in full if we are unable to do so. Customer booking cancellation within 2 full business working days due to driver replacement will incur a forfeit of the deposit paid. Should we substitute a driver your quote price will still stand and the replacement driver will be registered with the site and adhere to the same standards as the original company.

We require deposits for all bookings. The companies registered with us are in demand for multiple Jobs each day and we need to ensure that your driver cannot be sent on another job after they have been scheduled.

To prevent loss of business for our drivers due to short-term cancellations it is necessary for us to charge a deposit for the job in advance.

We do have a refund policy in place and this is detailed above and in our Terms and Conditions.

It may be possible to make a detour during your journey depending on your drivers schedule for that day. Any extra time and mileage will be charged at the drivers rates and be payable to the driver at the end of the job, please discuss this with your driver before the work commences.

All goods to be transported must be securely packed and ready to transport. Parking must be available and adequate loading/unloading access must be provided as specified in the Terms and Conditions.

Charging for the job begins when your driver has parked and contacted you, charging ends once all goods have been unloaded at the destination.

Either yourself or an agreed agent will need to be present at pickup and destination during loading and unloading.

The stairs, lifts or doorways must be adequate for free movement of the goods without mechanical equipment or structural alteration. The approach, road or driveway must be suitable for the driver’s vehicle(s) and/or containers to load and/or unload within 10 meters of the doorway of the location for collection and/or delivery. If these conditions are not met the job may incur additional costs or be subject to cancellation by the driver with forfeiture of any deposit paid.

No, the quotes are based on driving mileage and we do not specify a route for the driver or take into account where they will park, likewise their vehicle may or may not be exempt from government charges. If there are additional costs due to parking, congestion zone charge, low emission zone charge, ferry, toll or other route charges your driver will make you aware of these and they will be payable directly to the driver upon job completion.

In the event that any of your items are damaged in transit, it is the assigned driver’s responsibility to compensate you for the agreed cost of the damage to your item(s), please contact them directly with details of your loss/damage. All assigned drivers will have goods in transit insurance and therefore shall be able to reimburse you for any damages.

You may contact us through our contact page, by email help@findmymanandvan.co.uk, or call us on 0333 123 0240 during office hours (9am to 5:30pm)