The government has now issued guidance for all aspects of moving house during the outbreak, we advise all customers and removal firms to read it : Government advice on moving house during the Coronavirus outbreak
At Find My Man and Van our priority is the well-being of both our customers and our drivers. Following the governments announcement on 23/03/2020 we are taking on board their guidance and operating with the following changes to our booking procedures:
Please be aware that there is an increased risk of drivers being unable to fulfill a booking due to either illness or the need for self-isolation. Due to the exceptional nature of the current situation this can potentially happen on the day of the booking. Should this occur we will endeavour to find a replacement or, failing the finding of such, we will refund the deposit paid in full.
Please allow for the above considerations when planning your move.
If you need to cancel a booking due to illness or self-isolation up to 48 hours before the work is due to commence your deposit will be refunded in full. If you need to cancel or rearrange your booking less than 48 hours before the work is scheduled we will be happy to rearrange or put the work on hold until such time as you are available.