Find answers to the most common man and van hire questions asked on Find My Man and Van. If yours is not here then please drop us a message through our contact page and we will be happy to answer.
Are the registered Man and Van companies insured?
Yes, all companies registered with us are insured. The level of cover varies from driver to driver. It is very important that you accurately assess the
total value of the goods you wish to be transported. It is the customers responsibility to ensure that the value of goods to be transported is
covered by the drivers Goods in Transit Insurance, please contact your driver to confirm this before work is undertaken.
Is it safe to make payments through this site?
Yes, we use Stripe and PayPal to securely process
card payments and no card details are stored by us.
Can I cancel my booking?
A cancellation request must be made by calling us on 0333 123 0240 during office hours (Mon-Sat 9:30-5pm, Sun 12-3pm) at least 2 full days before the booked service.
cancellation request received less than 2 full days before the date of the booked service will incur a
loss of your Initial Payment.
Cancellations of bookings that have been confirmed with an assigned driver will incur an administration fee of £15 from the initial payment (up to the value of the initial payment if less than £15) if cancelled more than 2 full days before the booked service.
Cancellation requests must be made by the person named on the booking by phone conversation (we need to confirm identity) and will not be accepted by email, text or other communication methods. If you are unable to get through please leave a message and we will call you back to confirm.
It may be possible to reschedule a booking placed with us. A reschedule request must be made by calling us on 0333 123 0240 during office hours (Mon-Sat 9:30-5pm, Sun 12-3pm) at least 2 full days before the booked service.
Amendments will take effect from the day of
receipt, if the scheduled driver can accommodate the amendment. If an amendment cannot be accommodated by the driver, we shall endeavour to allocate and schedule an alternative driver and
vehicle. We cannot guarantee that an alternative driver can be scheduled, as this depends on the availability of an alternative driver.
Any reschedule requests received less than 2 business days before the date and time of the booked service will incur a loss of your initial payment if the original booking is confirmed with an assigned driver and a replacement cannot be found to meet the new schedule.
Reschedule requests must be confirmed directly with the booking placer by phone conversation (we need to confirm identity) and will not be accepted by email, text or other communication methods. If you are unable to get through please leave a message and we will call you back to confirm.
This is possible and during the quote process you can indicate you wish to do so. Customers must discuss the carrying of passengers with their service provider before work starts. Applicability will depend on factors such as
number of passengers, number of workers in the van, current Covid19 precautions etc. Bookings with Find My Man and Van do not include a charge for riding in the van as a passenger, there may be additional costs depending upon your service providers
passenger policy and the length of the journey. Any such charges are to be negotiated directly with your service provider and do not form part of the contract provided by
Find My Man and Van. Customers are also advised to verify liability and insurance for passenger carriage, where applicable, with their service provider.
Can there be additional costs on the day?
Our quotes cover the cost of the work as specified by the customer to estimated loading and driving
timescales. Additional costs may be incurred if (for
example) the amount of goods to be transported is greater than specified by the customer, there is insufficient access (as detailed
above), the loading and/or driving takes
longer than estimated (due weather, traffic etc). These examples do not cover the full catalog of possible
additional charges and you should consult your driver on the day if these, or any other, charges are incurred.
Please note that travelling in the van as a passenger is not included in the quote/booking pricing and should you wish to do so please consult the section Can I travel in the van with the driver? above for potential additional costs.
Is my move booked by the hour or by my List of Items to be Moved?
Your van is booked for the period of time specified in which to move the items you have listed. Additional items may be moved subject to the terms below, under Can I add items to my list of Items to be Moved? and What if I want to add additional items to my move on the day?.
Can I add items to my List of Items to be Moved?
Yes, please call us on 0333 123 0240 during office hours (Mon-Sat 9:30-5pm, Sun 12-3pm) to add items to your move. If the additions will incur extra charges we will be able to advise you of them.
What if I want to add additional items to my move on the day?
If there is space in the van (and available weight allowance for the load in the van) your driver may move additional items. There may be an additional charge (irrespective of time booked for the move) at your drivers discretion.
Any additional charge for extra items should be agreed with your service provider before work commences. You may call us on 0333 123 0240 during office hours (Mon-Sat 9:30-5pm, Sun 12-3pm) if there are any questions regarding this.
What if my van is late or does not arrive?
In the unlikely event your van is late you should contact the driver. If the driver is unavailable or
the van does not turn up please call us
on 0333 123 0240. In the event of a driver being unable to attend a job, Find My Man
will refund the Initial Payment made for the booking.
What if I cannot contact my driver before the move?
Please call us in this case. There is no need to worry, the drivers spend much of their day either on the road driving or loading vans and it can be difficult for them to answer phones and text messages. We will be able to get through to them directly and ask them to call you or pass on messages.
What happens if my move requires more than one van load/journey?
Prices are quoted for up to one van load moved from pickup to destination. Should the move require a second journey there will be an extra mileage charge for diesel at £1 per mile with a minimum cost of £10. If the second trip means that the booked job length is exceeded then the extra time will be payable at the stated overrun rate, per half hour, for the booking in addition to any mileage charge.
Please be aware that a second journey may not be possible if the booked driver has other bookings following yours and the extra time required would impact these.
How will I be notified about the status of my booking?
Primarily you will be notified about any booking status changes by text message to the mobile phone number supplied when you book. Supplemental emails will also be sent to the email address provided.
What if there is no availability for my booked date/time?
A booking placed through us is provisional subject to confirmation by your selected man and van provider with regards to availability.
Should the selected provider not confirm to undertake the work, Find My Man and Van will endeavour to find a replacement provider.
In the event of non-confirmation of the booking by the selected provider and no replacement provider being available your Initial Payment will be refunded and the booking cancelled.
Once my booking is made who is responsible for fulfilling it?
Once a man and van provider has confirmed the booking, fulfillment of the booking lies solely between you the customer and the
driver allocated to the booking as stated in section 4 of our Terms and Conditions.
All drivers registered with us are
self-employed contractors who operate their own vehicles and the contract for the bookings. By agreeing to these terms you agree that the extent of any
liability of Find My Man and Van for non-fulfilment of the contract is limited to the amount of the Initial Payment and that any additional liability lies
with the confirmed man and van provider. We advise you to contact the driver to confirm details and raise any issues with us before work commences.
Can I get a receipt from the driver upon job completion?
Yes, your driver can provide you with a receipt if requested. Find My Man and Van will provide you with a receipt for the initial payment to ourselves, receipts for any money paid to your service provider must be obtained directly from them when payment is made. Find My Man and Van cannot issue receipts for payments made to service providers as we have not been in receipt of those funds.
Am I guaranteed the van I choose?
Find My Man and Van will always do their best to supply you with the service provider you have selected when booking. Due to the nature of the man and van
industry it may sometimes be necessary (due to availability, breakdown and the like) to supply you with
another service provider. Should this occur we will endeavour to
find a replacement provider where possible, or refund your Initial Payment in full if we are unable to do so. Customer booking cancellation
within 2 full days due to driver replacement will incur a charge of the initial payment paid.
Should we substitute a driver your quoted price will still
stand and the replacement driver will be registered with the site and adhere to the same standards as the original company.
Can I book a man and van without making an initial payment?
We require initial payments for all bookings. The companies registered with us are in demand for
multiple Jobs each day and we need to ensure that your driver cannot be sent on another job after they have been scheduled.
To prevent loss of business for our drivers due to short-term cancellations it is necessary for us to
charge a initial payment for the job in advance.
Can I make a detour/change to the journey after pick-up?
It may be possible to make a detour during your journey depending on your drivers schedule for that day.
Any extra time and mileage will be charged at
the drivers rates and be payable to the driver at the end of the job, please discuss this with your
driver before the work commences.
What do I need to do before the driver arrives?
All goods to be transported must be securely packed and ready to transport. Parking must be available
and adequate loading/unloading access must be
provided as specified in our Terms and Conditions
When do the job charges start and finish?
Charging for the job begins when your driver has parked and contacted you, charging ends once all goods
have been unloaded at the destination.
Will I need to be present during the job?
Either yourself or an agreed agent will need to be present at pickup and destination during loading and
What access to the pickup and destination addresses does the driver require?
The stairs, lifts or doorways must be adequate for free movement of the goods without mechanical equipment
or structural alteration. The approach, road
or driveway must be suitable for the driver’s vehicle(s) and/or containers to load and/or unload within 10 meters of
the doorway of the location for collection
and/or delivery. If these conditions are not met the job may incur additional costs or be subject to cancellation by
the driver with forfeiture of any initial payment paid. Please see our Terms and Conditions for more information.
Does the quote price include parking, congestion zone charge, low emission zone charge, ferry, toll roads or other route charges?
No, the quotes are based on driving mileage and we do not specify a route for the driver or take into
account where they will park, likewise their vehicle may or may not be exempt from government charges. If there are
additional costs due to parking, congestion zone charge, low emission zone charge, ferry, toll or other route charges your driver will make
you aware of these and they will be payable directly to the driver upon job completion.
What if my goods have been lost or damaged?
In the event that any of your items are damaged in transit, it is the assigned driver’s responsibility to
compensate you for the agreed cost of the
damage to your item(s), please contact them directly with details of your loss/damage. All assigned drivers will
have goods in transit insurance and therefore shall be able to reimburse you for any damages.
Do you provide waste/rubbish removal services?
No, we do not provide rubbish or waste removal services.