If you don't see an answer to your question:
Call us on 0333 123 0240
, or send us an email info@findmymanandvan.co.uk .
Drivers registered on our platform are required to maintain valid goods-in-transit insurance.
Insurance coverage levels, excess amounts and policy conditions may vary between Drivers.
Customers are responsible for declaring the nature and value of items at the time of booking. Any individual item valued above £250 must be declared in advance.
Liability for damage or loss during transport is handled in accordance with the allocated Driver’s insurance policy and our Terms and Conditions.
FMMV provides booking and pricing administration services and is not the carrier of goods.
Yes. Reservation Fees are processed securely using established payment providers. Card details are not stored by Find My Man and Van.
All online payments are handled through secure, encrypted payment gateways in accordance with industry security standards.
The remaining balance for your move is payable directly to the allocated Driver on the day of the move, unless otherwise agreed in advance.
For more information about how we handle personal data, please see our Privacy Policy.
To amend, transfer or cancel your booking, please call us on 0333 123 0240 during office hours. If you call outside these hours, leave a voicemail and we will respond as soon as possible.
If your booking has not yet been confirmed:
If your booking has been confirmed with a Driver:
If you cancel within 48 hours of the scheduled Move Time:
If Driver contact details have been released, the Reservation Fee cannot be transferred.
If the Move Time has passed and the booking was confirmed, the Reservation Fee is non-refundable.
Please note that cancellation and transfer requests must be made by speaking directly with our customer service team at 0333 123 0240. We are unable to process these requests via text, email or other forms of communication.
Nothing in this summary affects your statutory rights. For full details, please refer to our Terms and Conditions.
You may request to change the date or time of your booking by calling us on 0333 123 0240 during office hours. If calling outside these hours, please leave a voicemail and we will return your call as soon as possible.
If your booking has not yet been confirmed:
If your booking has been confirmed with a Driver:
After the 48-hour deadline, the Reservation Fee becomes non-transferable and non-refundable.
All changes are subject to Driver availability. If the new requested time or date is not available, a new booking and Reservation Fee may be required.
Nothing in this summary affects your statutory rights. For full details, please refer to our Terms and Conditions.
This option is available for all types of moves, provided there is seating available in the van.
When arranging your move, you can let the service provider know if you wish to travel in the van. By choosing this option, you acknowledge that you are doing so at your own risk, and any responsibility for injury or loss lies with the service provider you have booked with, not with Find My Man and Van.
The quoted prices do not include a passenger charge; however, a fuel cost is applied. Your service provider will not add extra fees if you travel in the van. It is important that you confirm with your service provider that liability and insurance coverage for passengers are in place before the move begins.
A child may travel in the van accompanied by an adult passenger, provided there are sufficient passenger seats available and the allocated Driver agrees in advance.
This request must be declared at the time of booking so that the Driver can confirm whether it is suitable and compliant with their vehicle capacity and insurance.
The Customer is responsible for ensuring that appropriate child seats are provided where legally required.
FMMV does not guarantee passenger transport and the Driver may decline passenger travel where capacity, safety or insurance limitations apply.
Pets are welcome to travel in the front of the van alongside an adult passenger, provided they are secured in a suitable restraint or carrier supplied by you. To help us arrange this properly, please include this information in your booking details so the moving team is fully informed.
While there is no charge for transporting your pet, a fee applies for the accompanying person who will be in the van during the move.
We recommend contacting us when you make your booking to confirm all necessary arrangements are in place to ensure a smooth experience for you and your pet.
Moving prices generally cover the work and estimated times provided when booking. However, additional charges might apply if the volume of goods exceeds the original details, if there are challenges with access, or if loading and driving take more time than expected due to factors like weather or traffic.
This list is not exhaustive. It is recommended to discuss any extra charges with your driver on the day of the move to understand any possible costs.
For full home or flat move bookings, the allocated Driver will typically carry only your items from collection to delivery as part of a dedicated service.
Where a smaller-item or single-item service is selected, the journey may be combined with other compatible bookings, depending on scheduling and routing.
All items are transported in accordance with your confirmed booking and the allocated Driver’s operational arrangements.
FMMV provides booking and pricing administration services. The allocated Driver carries out the transport service in accordance with your confirmed booking and our Terms and Conditions.
Your booking is based on the number of hours selected and the items declared at the time of booking.
You must provide an accurate and complete inventory of the items to be transported. This allows appropriate time and vehicle capacity to be allocated.
If additional or undeclared items are presented on the day of the move, the allocated Driver may refuse to transport them in accordance with our Terms and Conditions.
If additional items are accepted, any extra time required will be charged at the hourly rate displayed at checkout. Additional mileage will be charged at the applicable mileage rate shown at booking.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
If you need to add items after placing your booking, please call us on 0333 123 0240 as soon as possible.
Additional items may affect the total time required, vehicle size or overall move price. Where necessary, your booking will be updated to reflect any changes.
All amendments are subject to Driver availability and vehicle capacity. If additional items significantly change the scope of the move, revised pricing may apply.
If items are not declared in advance and cannot be safely accommodated on the day of the move, the Driver may refuse to transport them in accordance with our Terms and Conditions.
If you need to move additional items on the day of your booking, this may be possible depending on vehicle capacity, weight limits and the Driver’s schedule.
Any additional time required to load, transport or unload extra items will be charged at the hourly rate displayed at checkout. Additional mileage will be charged at the applicable mileage rate shown at booking.
All additional items and any associated charges must be agreed before proceeding.
If undeclared items cannot be safely accommodated, the Driver may refuse to transport them in accordance with our Terms and Conditions.
If you have any questions, please contact us on 0333 123 0240 during office hours.
If your allocated Driver is delayed on the day of your move, you should contact them directly for an update. If you are unable to reach the Driver, please call us on 0333 123 0240 for assistance.
Arrival times may be affected by traffic conditions, earlier job overruns or unforeseen operational issues.
If, in exceptional circumstances, a Driver is unable to attend your confirmed booking, we will use reasonable efforts to arrange a replacement Driver.
If a suitable replacement cannot be arranged, the Reservation Fee will be refunded.
FMMV provides booking and pricing administration services and is not the carrier of goods. Nothing in this section affects your statutory rights.
Allocated Drivers may be engaged in ongoing moves and may not always be able to respond immediately to calls or messages.
We ask Drivers to make reasonable efforts to contact Customers before the scheduled Move Time.
If you are unable to reach your allocated Driver, please contact our customer service team on 0333 123 0240 and we will assist in facilitating communication where possible.
FMMV provides booking and pricing administration services and is not the carrier of goods. Nothing in this section affects your statutory rights.
Bookings are based on transporting the items declared at the time of booking within the selected vehicle size and time allocation.
If additional van journeys are required due to volume, undeclared items or insufficient vehicle capacity, this is subject to availability.
Any additional time required will be charged at the hourly rate displayed at checkout. Additional mileage will be charged at the applicable mileage rate shown at booking.
If a second journey cannot be accommodated due to scheduling constraints, the allocated Driver may decline to carry out additional trips.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
We will send booking status updates to the mobile number and email address provided at the time of booking.
Notifications may include confirmation of Driver allocation, booking updates or other important information relating to your move.
You can also check the current status of your booking at any time by viewing your booking receipt, which is updated to reflect the latest information.
It is your responsibility to ensure that the contact details provided are accurate and accessible. We are not responsible for missed communications where incorrect contact details have been supplied.
To respect privacy and convenience, text messages and emails are generally sent between 8:00 AM and 9:00 PM.
Find My Man and Van provides booking and pricing administration services.
Once a booking has been confirmed, the transport service is carried out by the allocated self-employed Driver.
Drivers registered on our platform operate independently and use their own vehicles.
FMMV is not the carrier of goods. Liability relating to the performance of the transport service is handled in accordance with our Terms and Conditions and the allocated Driver’s insurance.
FMMV’s liability, where applicable, is limited to the Reservation Fee paid for booking and administration services.
Nothing in this section limits your statutory rights.
When you make a booking, a Reservation Fee is paid to secure driver allocation for your selected Move Time.
Any remaining balance is payable directly to your allocated Driver on the day of the move in accordance with your confirmed booking.
Payment methods may vary between Drivers. You should confirm the accepted payment method with your Driver in advance of the Move Time.
If you would prefer to settle the full balance in advance, please contact us before the move so we can advise on available options.
Failure to pay the remaining balance may result in suspension of completion of the move in accordance with our Terms and Conditions.
Find My Man and Van will provide a receipt for any Reservation Fee paid directly to us at the time of booking.
If you pay the remaining balance directly to the allocated Driver, you should request a receipt from the Driver at the time of payment.
FMMV is unable to issue receipts for payments made directly to Drivers, as we do not process or handle those transactions.
If you are a corporate customer, please contact us to discuss invoiced booking arrangements.
For domestic customers, a Reservation Fee is required to make a booking. This fee secures driver allocation for your selected Move Time.
Bookings are provisional until a Driver is allocated. Once confirmed, the Reservation Fee becomes non-refundable in accordance with our Terms and Conditions.
If you need to make a detour or change the journey on the day of your move, this may be possible depending on the Driver’s schedule and availability.
Any additional time or mileage resulting from a change of route or additional stop will be charged at the hourly and mileage rates displayed at checkout.
All journey changes must be agreed before proceeding. Significant changes to the route or delivery location may require revised pricing.
FMMV manages pricing and booking administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
Before the allocated Driver arrives, all items should be securely packed (unless packing services were expressly agreed in advance) and ready for transport.
You must ensure safe and reasonable access to both pickup and delivery addresses, including suitable parking arrangements, clear routes, operational lifts where applicable, and safe stair access.
Any access restrictions, parking limitations, controlled entry systems, long carry distances or special handling requirements must be declared at the time of booking.
If items are not ready, access is restricted, or conditions differ from those declared at booking, additional waiting time or charges may apply at the hourly rate displayed at checkout.
If conditions make the move unsafe or impractical, the allocated Driver may decline to proceed in accordance with our Terms and Conditions.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
Charging begins when the allocated Driver arrives at the pickup address and is ready to start loading.
Charging continues until unloading has been completed at the destination address.
Waiting time, access delays, key delays, additional stops, or delays caused by items not being ready may extend the total time charged.
Any additional time required beyond the booked hours will be charged at the hourly rate displayed at checkout.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
The person who made the booking, or an authorised representative, should be present at both the pickup and delivery addresses during loading and unloading.
This ensures that access can be provided, instructions can be confirmed, and any questions about items or placement can be addressed at the time of the move.
You are responsible for ensuring that all items intended for transport are clearly identified and ready to load. It is recommended that you check the property before the allocated Driver departs to confirm that nothing has been left behind.
If no authorised person is present, delays may occur and waiting time may be charged at the hourly rate displayed at checkout.
If access cannot be provided or instructions cannot be confirmed, the allocated Driver may suspend or decline to proceed in accordance with our Terms and Conditions.
Safe and reasonable access must be available at both the pickup and delivery addresses to allow loading and unloading of items.
This includes suitable parking arrangements, safe stairways, operational lifts where applicable, adequate door and hallway clearance, and a clear route between the property and the vehicle.
Any access restrictions — including limited parking, long carry distances, controlled entry systems, stairs above ground level, or non-operational lifts — must be declared at the time of booking.
If access conditions differ from those declared, additional time may be required and will be charged at the hourly rate displayed at checkout. Additional mileage or waiting time charges may also apply where relevant.
If access conditions make the move unsafe or impractical, the allocated Driver may decline to proceed in accordance with our Terms and Conditions.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
The prices listed are calculated based on driving mileage and do not include specific routes or parking arrangements. Additionally, some vehicles might be subject to local government charges depending on their area of operation.
If there are any extra expenses such as parking fees, charges for particular zones, ferry costs, tolls, or other route-related fees, your driver will inform you beforehand. These additional costs are to be paid directly to the driver once the job is completed.
Customers are responsible for arranging suitable parking at both the pickup and delivery addresses for the full duration of the booking.
Where required, you must obtain any necessary parking permits or permissions directly from the relevant local authority or property management.
If suitable parking is not available on arrival, waiting time may be charged at the hourly rate displayed at checkout while alternative arrangements are made.
Any parking fines, penalties or enforcement charges arising due to a lack of appropriate parking arrangements remain the responsibility of the Customer.
If parking restrictions or access limitations differ from those declared at booking, the allocated Driver may suspend or decline to proceed in accordance with our Terms and Conditions.
If any of your items are lost or damaged during transport, you should notify the allocated Driver as soon as reasonably possible.
Liability for loss or damage during transport is handled in accordance with the Driver’s goods-in-transit insurance policy and our Terms and Conditions.
Unless otherwise declared and agreed in advance, liability for any individual item is limited to £250 per item.
Customers are responsible for declaring the nature and value of items at the time of booking. Items not declared or incorrectly described may not be covered.
Unless packing services were expressly agreed in advance, Customers remain responsible for ensuring items were properly packed prior to transport.
FMMV provides booking and pricing administration services and is not the carrier of goods.
Find My Man and Van does not provide waste or rubbish removal services.
Bookings are for the transport of household or commercial items listed at the time of booking. Waste, rubbish, hazardous materials and items requiring specialist disposal must not be included.
If undeclared waste or rubbish is presented on the day of the move, the allocated Driver may refuse to transport it in accordance with our Terms and Conditions.
If you require licensed waste removal services, you should arrange this separately with an appropriate provider.
If you have any questions about your booking, pricing or move arrangements, you can contact our customer service team using the details provided on our contact page.
If you wish to amend, transfer or cancel a booking, you must call us directly on 0333 123 0240 during office hours. If calling outside office hours, please leave a voicemail and we will respond as soon as possible.
Please note that cancellation and transfer requests cannot be processed via text message, email or other forms of written communication.
If you need to collect keys from an estate agent or third party during your move, this must be declared at the time of booking.
You should allow sufficient time within your booking for key collection and any potential delays.
Waiting time or additional time required due to delays in key release will be charged at the hourly rate displayed at checkout.
If key collection involves an additional stop or change to the planned route, this must be agreed in advance and may result in additional mileage or time charges.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
Furniture dismantling or assembly may be possible as part of your move if this is declared at the time of booking.
Please ensure that sufficient time is included within your booking to allow for these tasks. Any additional time required will be charged at the hourly rate displayed at checkout.
The Customer must provide any necessary tools, fixings or manufacturer instructions required for dismantling or assembly.
The allocated Driver may decline to dismantle or assemble items where it is not safe, practical or within the scope of the booking.
FMMV manages booking and pricing administration. The allocated Driver carries out the move in accordance with your confirmed booking.
Find My Man and Van does not provide storage services directly.
If your move involves delivering items to a storage facility or collecting items from storage, this must be clearly declared at the time of booking.
Any arrangements involving storage facilities are subject to the allocated Driver’s availability and must be included within the scope of your confirmed booking.
FMMV provides booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
If you require specialist or long-term storage services, you may need to arrange this separately with an appropriate provider.
Packing assistance may be possible as part of your move if this is declared at the time of booking.
Please ensure that sufficient time is included within your booking to allow for packing. Any additional time required will be charged at the hourly rate displayed at checkout.
All packing requirements must be clearly listed in your booking details so that the allocated Driver can assess suitability and availability.
The allocated Driver may decline packing tasks where they are not safe, practical or within the scope of the booking.
Unless packing services are expressly agreed in advance, Customers remain responsible for ensuring items are properly packed and protected prior to transport.
Packing materials such as boxes, bubble wrap or protective coverings may be arranged if this is declared at the time of booking.
Any request for packing materials must be clearly included in your booking details so that availability and suitability can be confirmed in advance.
Additional charges may apply for packing materials and any associated time required. Charges will be calculated in accordance with the rates displayed at checkout.
Requests made on the day of the move are subject to availability and may not be possible.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.
We recommend arranging your booking as early as possible to help ensure Driver availability for your preferred Move Time.
Bookings are provisional until a Driver has been allocated. Confirmation depends on availability at the time of allocation.
In some cases, last-minute bookings may be accommodated, including requests made shortly before the required Move Time. However, this is subject to availability and cannot be guaranteed.
If a Driver cannot be allocated, any Reservation Fee paid will be refunded.
We may record telephone calls for quality assurance, staff training, dispute resolution and business administration purposes.
Call recordings are processed in accordance with our Privacy Policy and applicable data protection laws.
For further information about how we collect, use and retain personal data, please see our Privacy Policy.
If keys are delayed on the day of your move, waiting time may be required before unloading can begin.
Any waiting time will be charged at the hourly rate displayed at checkout.
Where delays significantly impact scheduling, the allocated Driver may need to adjust or limit waiting time in accordance with their existing commitments.
If extended delays make completion of the move impractical, the Driver may suspend or reschedule the move in accordance with our Terms and Conditions.
FMMV manages booking and pricing administration. The allocated Driver carries out the transport service in accordance with your confirmed booking.