If you don't see an answer to your question:
Call us on 0333 123 0240
, or send us an email info@findmymanandvan.co.uk .
All companies registered with us have Goods In Transit Insurance to protect your belongings during transportation. The amount of coverage can differ between drivers. We recommend that you carefully determine the total value of the items you want moved and check with your chosen driver to ensure their insurance covers this value before any moving starts.
Yes, payments on Find My Man and Van are handled securely through reliable payment services, ensuring your card details are not stored by us.
To cancel your booking, please call us on 0333 123 0240 during office hours. If you call outside these hours, leave a voicemail and we will get back to you as soon as possible.
Please note that any reschedule, postponement, or cancellation requests must be made by speaking directly with our customer service team at 0333 123 0240. We are unable to process these requests via text, email, or other forms of communication.
If you need more details, please see our cancellation terms and conditions.
It is possible to reschedule a booking made with Find My Man and Van once without charge if you provide at least 2 full days' notice. If you need to reschedule more than once, a charge of 30 will apply before the changes can be made.
To request a reschedule, please call us at 0333 123 0240 between 9:30am and 5:30pm, seven days a week. We require direct phone contact to verify the booking details and cannot accept reschedule requests via email, text, or other channels. If you are unable to reach us immediately, please leave a message and we will return your call.
Rescheduling changes will be applied from the day we receive your request, provided your current service provider can accommodate the new time or date. If they cannot, we will do our right to assign another available service provider; however, this depends on their availability and cannot be confirmed.
Please note, if the original booking has already been confirmed with a service provider and a replacement cannot be found for the new time, you may lose your initial payment.
For more details, please see our reschedule terms and conditions.
This option is available for all types of moves, provided there is seating available in the van.
When arranging your move, you can let the service provider know if you wish to travel in the van. By choosing this option, you acknowledge that you are doing so at your own risk, and any responsibility for injury or loss lies with the service provider you have booked with, not with Find My Man and Van.
The quoted prices do not include a passenger charge; however, a fuel cost is applied. Your service provider will not add extra fees if you travel in the van. It is important that you confirm with your service provider that liability and insurance coverage for passengers are in place before the move begins.
A child may travel in the van accompanied by an adult passenger, provided there are sufficient seats available. It is important to include this information in the booking notes so the service provider is informed for insurance considerations before confirming the job.
Pets are welcome to travel in the front of the van alongside an adult passenger, provided they are secured in a suitable restraint or carrier supplied by you. To help us arrange this properly, please include this information in your booking details so the moving team is fully informed.
While there is no charge for transporting your pet, a fee applies for the accompanying person who will be in the van during the move.
We recommend contacting us when you make your booking to confirm all necessary arrangements are in place to ensure a smooth experience for you and your pet.
Moving prices generally cover the work and estimated times provided when booking. However, additional charges might apply if the volume of goods exceeds the original details, if there are challenges with access, or if loading and driving take more time than expected due to factors like weather or traffic.
This list is not exhaustive. It is recommended to discuss any extra charges with your driver on the day of the move to understand any possible costs.
When you book a home or flat move, the van assigned will carry only your belongings for the entire journey, ensuring a dedicated service from collection to delivery.
In cases where you select a multi-item service option, your items might be transported together with those of other customers.
Your van booking is for a specified period to move the items you have listed. Even if your booking is confirmed initially without a complete item list, you will need to provide a full inventory before the move can begin.
Additional items may be accommodated under the terms and conditions.
If the inventory provided does not fully represent the items to be moved, the service provider may decline to transport any undeclared or misrepresented items. If they do agree to move such items, additional charges will apply, payable upon completion of the move. Any extra costs must be agreed with your service provider before work starts.
You can call us on 0333 123 0240 to add items after you have placed your booking. Our team will assist you and update your move details accordingly to ensure everything is arranged smoothly.
If there is room in the van and the total weight remains within safe limits, your driver might be able to transport extra items. Please note, there could be an additional fee regardless of the original booking duration. Any extra charges for additional items should be agreed upon with your moving service provider before the job starts.
If you have any questions about this policy, feel free to call us on 0333 123 0240 during office hours.
If your moving van arrives later than expected, the first step is to get in touch with your service provider to find out more information. If you are unable to reach them, you can call us on 0333 123 0240 for further assistance.
If for any reason the driver cannot attend your scheduled move, Find My Man will work to arrange an alternative driver or offer a refund of your Initial Payment.
It's common for service providers to be busy during the moving process, often spending much of their time driving or loading vans, which can make it difficult for them to answer calls or messages immediately. However, we have direct communication channels and can assist in facilitating contact by requesting they get in touch with you or passing along any messages.
We ask all service providers to reach out to customers before the move day. If you find that you cannot reach your service provider, please feel free to contact us at 0333 123 0240 for help.
A second trip may be necessary in some moving situations, with the following important points to consider:
Please note, a second trip may not always be available if it conflicts with the drivers other scheduled commitments.
You will receive notifications about any changes to your booking status by text message sent to the mobile phone number you provided when making your booking. In addition, confirmation and update emails will be sent to your supplied email address.
You can also check the current status of your booking at any time by viewing your booking receipt, which is updated automatically to reflect the latest information. To respect your privacy and convenience, text messages and emails are sent during daytime hours between 8:00 AM and 9:00 PM.
Once a man and van provider has confirmed your booking, the agreement for completing the service is directly between you and the driver allocated to your booking, as outlined in section 4 of our terms and conditions.
All drivers registered on our platform are self-employed and operate their own vehicles independently. By agreeing to our terms, you acknowledge that Find My Man and Van's responsibility for any issues with the booking is limited to the initial payment made. Any further responsibility rests with the confirmed man and van provider. We recommend contacting the driver to confirm all details and to address any concerns with us prior to the service starting.
If you have a remaining balance to pay on the day of your move, it is usually expected to be settled in cash. Some moving companies can accept card payments, but you should confirm this with them in advance to ensure they can accommodate your method of payment on the day.
Your service provider can give you a receipt if you ask for one. Find My Man and Van will supply a receipt for any initial payment made directly to us. If you pay the service provider directly, please request your receipt from them at the time of payment.
Please note that Find My Man and Van is unable to provide receipts for payments made straight to service providers since we do not handle those transactions.
If you are a corporate customer, please get in touch with us about invoiced bookings.
For domestic customers, an initial payment is required to confirm all bookings. Since our moving professionals handle multiple jobs daily, this ensures the driver assigned to you is reserved and not allocated elsewhere after scheduling.
It may be possible to make a detour during your journey depending on the driver's schedule for that day. Any additional time and mileage will be charged at the service provider's rates and should be agreed upon before the service starts.
Please ensure all your items are securely packed and ready for transport when the service provider arrives. Make sure that parking is available within 10 meters of the loading and unloading locations, with access suitable for the size of the vehicle booked. Adequate loading and unloading facilities should be arranged in accordance with our terms and conditions.
The time you are charged for your move starts when the driver arrives at your pickup location and is ready to begin loading your items. Charging finishes once all your belongings have been safely unloaded at your new destination. This way, the billing reflects only the period during which the moving services are actively provided.
The person who made the booking, or a designated representative, should be present at both the pickup and drop-off locations during loading and unloading.
You are responsible for making sure all your belongings are loaded onto the van. It is helpful to perform an inventory check before the movers leave to confirm everything has been loaded.
The stairs, lifts or doorways should allow easy movement of your belongings without the need for mechanical aids or modifications. The access road or driveway needs to be appropriate for the vehicle(s) and/or containers to park and load or unload within 10 metres of the entrance at both the pickup and delivery locations.
If these access requirements are not fulfilled, additional charges may arise or the job could be cancelled by the driver without refund of any initial payment. For full details, please refer to our terms and conditions.
The prices listed are calculated based on driving mileage and do not include specific routes or parking arrangements. Additionally, some vehicles might be subject to local government charges depending on their area of operation.
If there are any extra expenses such as parking fees, charges for particular zones, ferry costs, tolls, or other route-related fees, your driver will inform you beforehand. These additional costs are to be paid directly to the driver once the job is completed.
Customers should directly contact their local council or relevant authority to arrange any necessary parking permits for the duration of their move.
If any of your belongings are damaged while being transported, the service provider assigned to your move is responsible for addressing the issue. You should contact them directly to report the damage and provide details so they can assist you.
All registered service providers have confirmed that they have insurance covering goods in transit, which helps ensure they can support claims related to any damage that occurs.
We do not offer services for the removal of waste or rubbish.
If you have any questions about your move, you can easily reach out to us through the details provided on our contact page. We're here to help with any information you need before or during your moving process.
Yes, it is important to allocate sufficient time to collect the keys for your new property and to consider any potential delays this might cause during your move. Including this information in your booking notes helps ensure that your service provider is informed in advance and can plan accordingly.
It is possible to have furniture dismantled and assembled as part of your moving service. To ensure the service provider is prepared, please include this requirement in your booking notes. Also, remember to allow enough time within your booking for these tasks to be completed.
Note: You will need to provide any tools required for dismantling or assembling your furniture.
We can assist in coordinating with your moving service provider to include any storage instructions within your booking notes. This helps ensure the team handling your move is informed about your needs when they accept the booking. If you need assistance, please contact us and we will help to arrange this properly.
You may request help with packing from the service provider when organising your move. It’s important to include this in your item list and allocate enough time when booking to ensure the provider can accommodate your needs.
Yes, we can help arrange packing materials for you. To do so, please add this need to your booking item list and then contact us. We will coordinate with your service provider, who will inform you about any associated costs.
Our service booking slots are scheduled ahead, so we recommend arranging your booking as early as possible to help ensure availability. In some cases, we may be able to accommodate requests made up to 2 hours before your required time, subject to current availability.
We may record your phone calls to ensure quality, assist with staff training, and support our business operations.
For more information see our Privacy Policy.
If your keys are delayed on moving day, your removal team will wait for you until you arrive. Please note that additional waiting time may incur extra charges according to the service provider's policies.