Moving Help Centre
Frequently asked questions about our service
Are the Moving Companies insured?
Is it safe to make payments through Find My Man and Van?
Can I cancel my booking?
Can I change the time and/or date of my man and van booking?
Can I travel in the van during the move?
Can children travel in the van during the move?
Can pets travel in the van during the move?
Can there be additional costs on the day of the move?
Will other customers items be loaded into the moving van with mine?
Is my move priced by the hour or by my list of items to be moved?
Can I add more items to my move?
What if I want to move additional items on the day?
What if my moving van is late or does not arrive?
What if I cannot contact my service provider before the move?
What happens if my move requires more than one van load/journey?
How will I be notified about the status of my booking?
Once my moving booking is made, who is responsible for fulfilling it?
How do I pay any remaining balance on my move once it has been completed?
Can I get a receipt from the service provider upon job completion?
Can I book without making an initial payment?
Can I make a detour/change to the journey?
What must I do before the service provider arrives to start my move?
When do the charges for my move start and finish?
Will I need to be present during the move?
What access to the pickup and destination addresses does the removal company require?
Does the quote price include parking, congestion zone charge, low emission zone charge, ferry, toll roads or other route charges?
Will Find My Man and Van arrange parking permits for my move?
What if my goods are lost or damaged during the move?
Do you provide waste/rubbish removal services?
How can I contact Find My Man and Van if I have questions about my move?
I need to collect the keys for my new property from the agent, is this possible during my move?
Can I have furniture dismantled/assembled as part of the moving service?
Does Find My Man and Van offer Storage services for my move?
Does Find My Man and Van offer a packing service as part of a move?
Can you supply bubble wrap/boxes and other packing materials?
How much notice do you require before booking to ensure confirmation?
Do You Record Phone Calls?